Frequently Asked Questions
How do I get in touch with you about classes?
For any and all questions for our Education Department, email us at firstname.lastname@example.org or call us at 212.243.3289x42. An associate is available by phone from 12:30-4:30 pm Monday through Friday; at 4:30 we begin setting up for your fantastic cheese course!
The class I want is full. Can I be added to the waitlist?
Of course! Just send us a quick email at email@example.com with your name, the class you’re interested in taking, and the number of people in your party. We will contact you if space opens up in your desired class.
Where are classes held?
Unless otherwise noted, all classes are held at our West Village location at 254 Bleecker Street, New York, NY 10014. The classroom is located on the second floor of the store.
Will I receive tickets in the mail?
Nope! Once you register, your name is added to our class roster. Just let us know your name at the door, and you’re all set.
Will my card be charged now or once I take the class?
Credit cards are charged at the time of reservation.
How do I buy a class as a gift?
How thoughtful of you! We’d sure like to be your friend. When giving a class as a gift for another person, we typically recommend purchasing a gift card in the amount of the class, so that the recipient may schedule a class that fits with his or her schedule. Gift cards can be purchased and personalized with an accompanying gift message on our site.
I can’t make my class. Can I cancel?
We ask that you let us know via email or phone at least three business days in advance, after which point we’re able to offer a 50% credit or refund. If you don’t attend a class and don’t let us know prior to the class, we’re not able to offer a refund or credit. Thanks for understanding!
How much cheese will I eat in the class?
Each class tastes between four and eight cheeses per class, which works out to somewhere between a third and a half a pound of cheese in about an hour and a half. We also serve dried fruits, nuts, and sliced bread. We’ll do our best not to send you home hungry!