FREQUENTLY ASKED QUESTIONS
HOW DO I CONTACT YOU?
The best way to contact us is by sending an email to email@example.com. The Murray’s Education Department also has office hours M-F 11:00am-4:00pm. The phone number to our office is 212.243.3289 x642. If we are unable to answer the phone, please leave a voicemail with your Name, Phone Number, Email, and the reason for your call. We’ll get back to you as soon as possible.
DO YOU HAVE A LIST OF YOUR CLASSES FOR SALE? WHAT IS THE PUBLIC CLASS SCHEDULE?
You can find our pubic class calendar here: murrayscheese.eventbrite.com
HOW MUCH DO PUBLIC CLASSES COST?
Cheese focused classes, such as Cheese 101, start at $75, Beer and Cider Pairing classes start at $80, Wine Pairing classes start at $90, Mozzarella Making classes are $100 each.
CAN I TRANSFER TICKETS FROM ONE CLASS TO ANOTHER?
Up to 48 hours before a class, you may transfer your tickets to another class of equal or lesser value. The fee for transferring a class is $5 per ticket.
I WANT TO SIGN UP FOR A CLASS ON EVENTBRITE, BUT IT WON'T LET ME PURCHASE THE TICKETS.
If an event or class is listed but won’t allow you to purchase a ticket, that means that the class is sold out.
I WANT TO BE PLACED ON A WAITLIST FOR A CLASS. HOW DO I DO IT?
You can add your name to the waitlist from the event page by clicking the “Add to waitlist” link. Please add a spot in the same name for each ticket you would like to reserve. If the page reads “Sold Out,” the waitlist is full.
I CAN'T MAKE IT TO A CLASS I SIGNED UP FOR. WHAT CAN I DO?
If it is more than 48 hours before an event, you may transfer your tickets to another open class of equal or lesser value for a fee of $5 per ticket. If it is less than 48 hours before an event, we cannot transfer the tickets, but are welcome to send anyone else in your place.
I WANT TO GIVE SOMEONE A CLASS AS A GIFT. HOW DO I DO THAT?
We strongly suggest purchasing gift cards instead of individual tickets to classes. You can purchase a gift card online (HERE) or at either New York locations. If you would like to purchase online for an amount not listed, please call our ecommerce dept, 888-692-4339. x7. Download an accompanying “Gift of Cheese Knowledge” certificate (HERE) or email firstname.lastname@example.org. We can send you a pdf explaining how to redeem gift cards for classes.
I HAVE A GIFT CARD AND WANT TO PURCHASE CLASS TICKETS WITH IT. HOW DO I DO THAT?
Please send an email to email@example.com with the name and date of the class you would like to attend as well as the number of tickets and a photo of the back of the card. We will process your request asap. You can also call the Murray’s Cheese Education Dept during business hours, M-F 11:00am to 4:00pm, 212.243.3289, x642.
DOES MURRAY'S EVER CANCEL CLASSES?
While we do our best to pack the house each and every night, we reserve the right to cancel a class due to low enrollment. In such cases, we will refund your order in full. In the event of extreme conditions, including but not limited to hurricanes, fires, floods, blizzards, or transit strikes, we reserve the right to cancel or postpone a course until a suitable alternate date can be found.
DO YOU OFFER PRIVATE CLASSES?
Yes, we offer a wide variety of private classes and events. Please send an email to firstname.lastname@example.org and a Murray’s representative will contact you shortly with options to customize an event that is perfect for your group.
DO YOU OFFER PRIVATE CLASSES FOR LESS THAN 10 PEOPLE?
We would be happy to customize a class for your smaller group, but we will need to charge you for the minimum guest count of 10.
PLEASE BE ADVISED!
Our classrooms are only accessible by a quick flight of stairs, and therefore not wheelchair accessible. We sincerely apologize for any inconvenience this may cause.
I BOUGHT MY TICKET(S) ON COURSEHORSE...
If you purchased your Cooking class on CourseHorse, then our Refund & Cancellation policy applies to your purchase. If you have any questions, please visit the CourseHorse site in New York and contact their customer service team.