Holiday Tips and Frequently Asked Questions
Holiday Order Deadlines
We are continuing to expect an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier this year, including FedEx, and we expect shipping dates to become unavailable earlier in 2021. We are also preparing for more frequent delays in transit.
We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday.
Order by 11/21 Sunday
11:59 PM PST
Order by 12/21 Tuesday
5:00 PM PST
New Year's Eve:
Order by 12/29 Wednesday
11:59 PM PST
NYC Retail Store & Dining Hours
Currently, our Murray’s Cheese Bar and Murray’s Mac & Cheese locations are following the protocols set by the Key to NYC plan. Persons age 12 and over are required to show identification and proof of having received at least one dose of a COVID-19 vaccine for indoor dining. For information on the safety measures at our retail locations, please visit our main FAQs page here
- Grand Central:
- Mon-Fri 8AM-7PM | Sat-Sun 11AM-5PM
- Order for delivery through Mercato
Depending on the contents of your order and the destination of your shipment, you'll be offered Priority Overnight, Standard Overnight, or Ground shipping at checkout.
Due to the perishable nature of our products, Priority Overnight shipping is advised. If you're ordering only grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339 x7) with special shipping questions or concerns.
If you missed the gift message section and placed your order without the message, please send a reply to your order confirmation email, and provide the gift message to include in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.
And don’t worry, the price of a gift is never visible to the recipient!
Select Boska, Olympia Provisions, and Callie’s Biscuits items will be fulfilled by the producer, and may arrive up to one week later than the selected arrival date.
When you subscribe, you’ll receive a confirmation email with a Welcome Letter (which can be printed or forwarded if you’re sending a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. Your first Monthly Club installment will ship the month following the date of subscription--for example, if you sign up in January, your first delivery will be the February Monthly Club. Read more on our Monthly Clubs here.
We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday. We source cheeses – including fresh cheeses – with a minimum of two weeks optimal quality, so that they can be ordered early and kept in refrigeration, and so that you can have peace of mind you’ll have great cheese for the holidays!
Harder cheeses can stay fresh for up to 2-3 weeks in a crisper drawer when wrapped tightly and unopened, while softer cheeses may start to dry out after approximately 2 weeks.
Mold can also grow on the surface of firmer, aged cheeses during storage. White/blue mold indicates a cheese that’s benefited from some exposure to oxygen, and the cheese can be enjoyed after simply scraping the mold away with a knife. Most cheeses have mold on their rind from the natural aging process – mold is an essential ingredient, whose enzymes break down proteins and release delicious flavor! . It is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material.
Some black, red, or pink mold on the rind of a cheese is also common in the ageing process, but extensive molding in these colors, or mold that penetrates throughout the paste of a cheese may be an indication of spoilage. If you ever have any questions about the mold on your cheese, you can always send photos of the product to email@example.com and we can have our cheesemongers take a look!
Remember to always take your cheese out of the fridge one hour prior to serving, to allow its flavors to deepen by coming to room temperature!
To use a gift certificate for payment online:
When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate," and follow the instructions. The available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to add a credit/debit card to charge the remaining amount.