Holiday Tips & FAQs
ATTENTION:
Please be advised you may experience longer than average wait times on the phone. Your order is very important to us and we will answer your call in the order it was received! Please send us an email via orders@murrayscheese.com if you need assistance.
Holiday Order Deadlines
We are continuing to expect an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier this year, including FedEx, and we expect shipping dates to become unavailable earlier in 2023. We are also preparing for more frequent delays in transit. We highly recommend signing up for FedEx Delivery Manager to get the latest and FASTEST updates on your package once it leaves our facility (plus, it's free!)
We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday.
For assistance regarding your order, please contact our Customer Experience Team via phone (1-888-692-4339 ext. 1 / 1-212-243-3289 ext 1 ), live chat, or email orders@murrayschese.com
We are available Mon-Fri 9am to 6pm ET.
Holiday Department Hours
Our Customer Experience team is availabe Mon-Fri via phone, email, and live chat from 9am-6pm ET. CX will be closed on 11/23-11/24, 12/24-12/25, 12/31-1/1.
We will have CX assitance available on these days as well during the holiday season. All hours from 9am-6pm ET.
- 11/22
- 11/25
- 12/26
- 1/2
November
- 11/22 - Closing at 3pm ET; no orders shipped.
- 11/23-11/26 - Closed; shipping to resume on Fri 11/27.
December/January
- 12/22 - Closing at 3pm ET; last day to ship pre-holidays is 12/20.
- 12/25 - Closed; reopening on Mon 12/26.
- 12/29 - Closing at 3pm ET; last day to ship pre-NYE is 12/28.
- 12/30, 12/31, 1/1/24 - Closed; reopening on Tues 1/2.
November
- 11/22 - Closing early with reduced hours. Last delivery window is between 2pm-3pm.
- 11/23-11/26 - Closed; reopening on Mon 11/27.
December/January
- 12/22 - Closing early with reduced hours. Last delivery window is between 2pm-3pm.
- 12/25 - Closed; reopening on Tues 12/26.
- 12/29 - Closing early with reduced hours.
- 12/30, 12/31, 1/1/24 - Closed; reopening on Tues 1/2.
November
- 11/22 - Closing early with reduced office hours.
- 11/23-11/24 - Closed.
- 11/25 - Public classes open; no office hours.
- 11/26 - Public classes open; no office hours.
December/January
- 12/24-12/25 - Closed; reopening Tues 12/26.
- 12/31-1/1/24 - Closed; reopening Tues 1/2/24.