Monthly Club FAQ
If I purchase a 3-, 6-, or 12-month club, when am I charged?
Your credit card will be charged at the time of checkout for the full listed price of your club. For Month to Month Clubs, be sure to save your email and credit card info in your customer profile to keep the cheese coming.
After a subscription is purchased, when is the Monthly Club scheduled to start?
The first club shipment is always sent the next calendar month. For example, a club purchased between March 1 and March 31 will send its first shipment in April.
When is my Monthly Club scheduled to arrive?
Delivery dates vary from month to month, with shipping typically occurring during the second and third weeks of the month. Once schedules are finalized, we'll send your estimated delivery date via email so you know when you might expect you order to arrive. We recommend you or your recipient sign up for Delivery Manager at Fedex.com for updated delivery estimates, and notification in the event your package is delayed.
The checkout process is offering me a calendar with additional available ship dates.
We apologize for the confusion-- our monthly clubs begin shipping the month after the order is placed and go out to all members at the same time (typically during the second or third week of each month), regardless of the date selected. Please choose any date on the calendar during checkout.
Can I customize the contents of a club?
Our mongers taste and select their favorite products at optimal freshness and quality and vary the assortment month to month. At this time we are not able to offer customization of club contents or accommodate individual dietary restrictions (ie. allergies, pregnancy etc.)
If I add items to my club purchase, will everything ship all together?
A limited number of additional items may be added to ship with the first club order only, excluding items from our dropship partners. Please send requests of this nature to our Customer Experience department via email at email@example.com, or simply reply to your order confirmation.
If the recipient will not be home for a certain month’s delivery, can I reschedule for another day?
We can help with that! For any changes (e.g. adjusting the shipping address, updating the payment method, etc.) or questions about your club, please reach out to us via live chat, email firstname.lastname@example.org, or phone 888-692-4339 Ext. 7. We'll be happy to assist! Certain requests can be accommodated on a limited basis. However, while no guarantees can be made, we will do our best!
Does club packaging include information on who the purchaser is?
Yes! Each club shipment includes a packing slip that includes purchaser information, but never includes pricing.
What if I need to make changes to my monthly club?
Yes! We can either delay your club shipment or skip a month without reducing your total number of club fulfillments. We can skip a club shipment in advance! However, if you wish to have your club delivered later in the month, please contact our Customer Experience team once you have received the email confirmation providing your upcoming club’s arrival date.
The Customer Experience team can be reached via live chat, email email@example.com, or phone 888-692-4339 Ext. 7. When gifting a club, we recommend letting the recipient know to expect a shipment so they can be sure to keep an eye for its arrival. Unfortunately, we cannot schedule clubs to be shipped or delivered around specific dates (birthdays, for example).