If I purchase a 3-, 6-, or 12-month club, when am I charged?
Your credit card will be charged at the time of checkout for the full listed price of your club. For Month to Month Clubs, be sure to save your email and credit card info in your customer profile to keep the cheese coming.
After a subscription is purchased, when is the Monthly Club scheduled to start?
The first club shipment is always sent the next calendar month. For example, a club purchased between March 1 and March 31 will send its first shipment in April.
When is my Month Club scheduled to arrive?
Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. Please reach out to our Customer Experience team for any questions about your club shipment.
The checkout process is offering me a calendar with additional available ship dates.
We apologize for the confusion – our monthly clubs are shipped the second and third week of each month, regardless of the date selected. Please choose any date on the calendar during checkout.
Can I customize the contents of a club?
Our mongers taste and select their favorite products at optimal freshness and quality and vary the assortment month to month. At this time we are not able to offer customization of club contents.
If I add items to my club purchase, will everything ship all together?
Murray’s continually works to improve the Monthly Club fulfillment system and we request that you reach out to the Customer Experience department regarding combining shipments of products added to a club order.
If the recipient will not be home for a certain month’s delivery, can I reschedule for another day?
Yes! We can either delay your club shipment, or skip a month without reducing your total number of club fulfillments. Please contact the Customer Experience team by end of day on the Monday of your club shipment week, at 1-888-MY-CHEEZ (1-888-692-4339) Ext. 7.
Does club packaging include information on who the purchaser is?
Yes! Each club shipment in includes a packing slip that includes purchaser information, but never includes pricing.