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CUSTOMER SERVICE

Contact Us

Use the form below to contact anyone at Murray’s Cheese! We’ll get back to you as soon as we can.

1-888-MY-CHEEZ Ext. 7 | orders@murrayscheese.com
Weekday Hours: 9:00 AM to 6:00 PM Eastern

These customer service terms apply to orders placed on www.MurraysCheese.com.

Orders can be placed 24 hours a day, seven days a week via our web site.

Please remember that the delivery clock starts once the package is picked up from our location not once the order is placed.

ORDERS

We're happy to help you over the phone or via the email address above! To speak to a qualified cheesemonger call 1-888-MY-CHEEZ (1-888-692-4339) Ext. 7. If you need to make changes to your order, we're happy to assist! Please reach out via phone, email or chat for any adjustments or cancellations. We pride ourselves on the care we put into every order we handcut and pack. Please note that because of this, changes requested within 48hrs of shipping are unable to be made, as the order preparing process will have started.

Unless specified otherwise, all cheeses sold by the pound are cut by hand into half-pound pieces, special requests are welcome for items purchased in 2 lbs increments or more by contacting us along with your order confirmation at least 48 business hours or more ahead of your estimated ship date. For whole wheels, you should contact our team regarding approximate weight of a whole wheel of that particular cheese. *Note: each wheel varies slightly in weight and is subject to our honest pricing guarantee.

Murray's accepts the following credit cards: Mastercard, Visa , Discover, and American Express. All prices are subject to change without notice. Catalog prices do not reflect the cost of delivery. We do not ship C.O.D. New York State sales taxes will automatically be added to any applicable purchase.

SHIPPING RATES

$0-$50$50+$100+$150+$250+
Ground$7$7$7FREEFREE
1 Day Air*$20$20$25$25$30
  • Priority Delivery (by 10:30 AM to most U.S. addresses, delivery by 5 PM to remote areas) is $5 additional.*
  • Priority Overnight starts at $25 and increases as order value increases.
  • Orders shipping to Alaska, Hawaii, and Puerto Rico require Priority Overnight FedEx shipping.
  • Shipping time for orders going to Alaska, Hawaii, and Puerto Rico may exceed one business day.
  • Ground shipping is expected by 8pm local time. Standard Overnight is expected by 4:30pm for businesses and 8pm for residences. Priority Overnight is expected by 10:30am to most businesses and by 12pm for residences / 4:30pm to some rural areas.

Where Ground shipping can't deliver your order as quickly as we require, or where Ground shipping is not available for your location, we do not display Ground as a shipping option in the checkout process.

For Saturday Priority delivery, choose Saturday as your delivery date and you'll be offered the premium service. We cannot ship on Saturday or Sunday, unless otherwise noted.

Please consult the map below to see if you are eligible for Ground shipping

If desired, you can select a future delivery date during the checkout process. Please note that if you select a future date for your order during checkout, it will NOT apply to Monthly Club purchases!

During December and other peak periods, we require one additional day to process and deliver your order and will inform you of any unusual delays.

We ship all packages with Signature Release, so FedEx will leave it at your door if you are not available to receive it. We cannot ship to PO Boxes, APO's or FPO's or outside of the US.

Orders shipping to Puerto Rico must be placed over the phone. To place an order going to Puerto Rico, please call 1-888-MY-CHEEZ (1-888-692-4339) Ext. 7 between the hours of 9AM and 6PM Monday-Friday.

SHIPPING AND DELIVERY

Murray's Cheese takes a day to receive and process your order. We reserve the right to move orders based on item availability.

Please remember that the delivery clock starts once the package is picked up from our location not once the order is placed.

We at Murray’s want you to get the highest quality cheese in the freshest condition possible. We use state-of-the-art packaging; every order is packed in a thermal lined box with reusable food-friendly gel packs to ensure quality standards for up to 72 hours. If the ice packs have melted, your cheese/charcuterie should still be fine and just needs to be stored in refrigeration upon arrival. We have partnered with FedEx, who watches each of your packages as they travel through the country and take the most direct route to get to you as quickly as possible.

Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying). We strongly recommend upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.

PACKAGING

Your cheeses are packaged in insulated cartons and fitted with ice packs to ensure quality standards for up to 72 hours. Items ordered together are not necessarily shipped together.

PRODUCT SUBSTITUTIONS

You'll be given the option at checkout to allow Murray's to make substitutions to your order in the event that an item is out of stock. Due to seasonal availability and supply limitations, we may need to substitute items within gift selections. We always compose gift selections with alternative ingredients of equal or greater quality.

QUALITY

Please note that to ensure quality, all cheese is cut to order. Cutting cheese is an art, not a science. We do our very best to cut as accurately as possible.

HONEST PRICING POLICY

At Murray's, cheeses offered in pieces smaller than a full wheel are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will show you the associated price for everything priced by the pound. On the day of shipping, we assemble your order and weigh each item to determine its final price.

We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.

CREDIT CARD APPROVALS

When your order is placed, your card will be authorized for the amount of your order. For items cut by hand, the authorization will include a 25% markup to accommodate variation between the weight ordered and the actual weight fulfilled (see honest pricing policy above).

Your card is not actually charged until your order is shipped. At that time, cut-to-order items will be billed based on the exact weight fulfilled times the per-pound price.

At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping.

For any questions about the amount charged to your credit card, please contact our customer experience team at 1-888-MY-CHEEZ Ext. 7

COUPONS & SALES

All coupons listed online and promotional pricing on our site are valid for online orders only and cannot be used at our retail locations, unless otherwise noted.

Clubs, Classes, Multiple Business Gifts, Catering, Dropship Items, and Gift Cards do not qualify for coupon discounts, unless otherwise noted.

GIFT CARDS

  • Digital Gift Cards can be purchased online and will be sent via email. These cards can be used in our NYC stores, for both in-person and virtual classes, online purchases, and at our restaurant, Murray's Cheese Bar.
  • Our digital gift cards are sent one day prior to the delivery date selected in checkout. If you need it sooner, just ask! Send us an email, a chat, or give us a call. Physical gift cards can only be purchased at our NYC stores.
  • When using your gift card for an online purchase, add your gift card code in the box labeled "Apply a Gift Certificate" when in checkout.
  • Unless otherwise stated, discounts aren't available on gift cards.

    • GIFT MESSAGES

    A personalized gift note can be included with all of our products at no extra charge. You will be prompted to write a gift message when your online order is sent to a different name than the one used for purchase. Please be sure to include a signature!

    GIFT RECEIPT POLICY

    If the order is being shipped to a recipient other than the billing name, it will not include pricing on the packing slip included with the order.

    MONTHLY CLUBS

    Your one-time charge includes the cost of membership and monthly shipping charges. If you have purchased any of our monthly clubs as a gift, we will send you a welcome letter for your recipient so you can mail or present it as you wish.

    Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. Please reach out to our Customer Experience team for any questions about your club shipment by emailing orders@murrayscheese.com or toll-free at 1-888-MY-CHEEZ (888-692-4339) Ext. 7.

    * Please note: if you specify a ship date for your order during checkout it will not apply to your Monthly Club selection!

    RETURNS, REFUNDS AND EXCHANGES

    For returns, refunds and exchanges, please contact customer service within 24-48 hours of receipt. Since our packages are perishable, please inspect your package immediately upon receipt. At our discretion, we may choose to ask for photo evidence of the product(s) you received to be sent to us via email before replacement product(s) are sent. If you could provide any photos of what you received this would be very helpful. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

    1. Delayed deliveries due to weather or other "Acts of God".
    2. Incorrect addresses. (* Please be sure to include apartment, suite or floor numbers, as needed.)
    3. Delivered to specified address, yet package wasn't received.
    4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!
    5. Package received but contents not refrigerated within 24 hours allowing for unnecessary spoilage (all boxes are clearly marked "Perishable").
    6. Items that have been discarded or consumed.