These customer service terms apply to orders placed on www.MurraysCheese.com.
Orders can be placed 24 hours a day, seven days a week via our web site.
|1 Day Air*||$20||$20||$25||$25||$30|
- Priority Delivery (by 10:30 AM to most U.S. addresses, delivery by 5 PM to remote areas) is $5 additional.*
- Messenger orders must be placed by phone by 3pm the day before delivery to give our team time to process the order. Messenger orders are cut and delivered the same day. We offer service for most addresses in Manhattan.**
- Alaska and Hawaii will have a surcharge of $15 added to the shipping cost.
Where Ground shipping can't deliver your order as quickly as we require, or where Ground shipping is not available for your location, we do not display Ground as a shipping option in the checkout process.
For Saturday Priority delivery, choose Saturday as your delivery date and you'll be offered the premium service. We cannot ship on Saturday or Sunday, unless otherwise noted.
Please consult the map below to see if you are eligible for Ground shipping
If desired, you can select a future delivery date during the checkout process. Please note that if you select a future date for your order during checkout, it will NOT apply to Monthly Club purchases!
During December and other peak periods, we require one additional day to process and deliver your order and will inform you of any unusual delays.
We ship all packages with Signature Release, so FedEx will leave it at your door if you are not available to receive it. We cannot ship to PO Boxes, APO's or FPO's or outside of the US.
Orders shipping to Puerto Rico must be placed over the phone. To place an order going to Puerto Rico, please call (888) MY CHEEZ between the hours of 9AM and 6PM Monday-Friday.
We're happy to help you over the phone or via the email address above! To speak to a qualified cheesemonger call 1-888-MY-CHEEZ (1-888-692-4339) Ext. 7.
Murray's accepts the following credit cards: Mastercard, Visa , Discover, and American Express. All prices are subject to change without notice. Catalog prices do not reflect the cost of delivery. We do not ship C.O.D. New York State sales taxes will automatically be added to any applicable purchase.
HONEST PRICING POLICY
At Murray's, cheeses offered in pieces smaller than a full wheel are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will show you the associated price for everything priced by the pound. On the day of shipping, we assemble your order and weigh each item to determine its final price.
We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
CREDIT CARD APPROVALS
When your order is placed, your card will be authorized for the amount of your order. For items cut by hand, the authorization will include a 20% markup to accommodate variation between the weight ordered and the actual weight fulfilled (see honest pricing policy above).
Your card is not actually charged until your order is shipped. At that time, cut-to-order items will be billed based on the exact weight fulfilled times the per-pound price.
At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping.
For any questions about the amount charged to your credit card, please contact our customer experience team at 1-888-MY-CHEEZ Ext. 7
RETURNS, REFUNDS AND EXCHANGES
For returns, refunds and exchanges, please contact customer service within 24-48 hours of receipt. Since our packages are perishable, please inspect your package immediately upon receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:
- Delayed deliveries due to weather or other "Acts of God".
- Incorrect addresses. (* Please be sure to include apartment, suite or floor numbers, as needed.)
- Delivered to specified address, yet package wasn't received.
- Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!
- Package received but contents not refrigerated within 24 hours allowing for unnecessary spoilage (all boxes are clearly marked "Perishable").
- Items that have been discarded or consumed.
SHIPPING AND DELIVERY
Murray's Cheese takes a day to receive and process your order.
Orders placed by 3:00 p.m. Eastern can be shipped from our facility the next business day.
Please remember that the delivery clock starts once the package is picked up from our location not once the order is placed.
COUPONS & SALES
All coupons listed online and promotional pricing on our site are valid for online orders only and cannot be used at our retail locations, unless otherwise noted.
Clubs, Classes, and Gift Cards do not qualify for coupon discounts, unless otherwise noted.
A personalized gift note can be included with all of our products at no extra charge. You will be prompted to write a gift message when your online order is sent to a different name than the one used for purchase. Please be sure to include a signature!
GIFT RECEIPT POLICY
If the order is being shipped to a recipient other than the billing name, it will not include pricing on the packing slip included with the order.
Your one-time charge includes the cost of membership and monthly shipping charges. If you have purchased any of our monthly clubs as a gift, we will send you a welcome letter for your recipient so you can mail or present it as you wish.
Cheese of the Month shipments arrive on the second Thursday of the month, while Pair and Meat of the Month arrive on the third Thursday of the month. If you will be unable to receive your cheese for any reason, please contact us at least 24 hours before the expected delivery date at email@example.com or toll-free at 1-888-MY-CHEEZ Ext. 7 to delay your shipment.
* Please note: if you specify a ship date for your order during checkout it will not apply to your Monthly Club selection!
- Physical Gift Cards can be purchased online and will be mailed to you. These cards can be used in our stores, for classes at our stores, for Murray's Catering, and at our restaurant, Murray's Cheese Bar. To use these cards for mail order, orders must be placed by phone.
- The cards are sent by regular US Mail and can take up to 2 - 3 weeks to arrive. If you need the card to arrive more quickly, please let us know and we'll upgrade your gift card to be sent by FedEx for $10.
- Unless otherwise stated, discounts aren't available on gift cards.
Your cheeses are packaged in insulated cartons and fitted with ice packs to ensure quality standards for up to 48 hours. Items ordered together are not necessarily shipped together.
Please note that to ensure quality, all cheese is cut to order. Cutting cheese is an art, not a science. We do our very best to cut as accurately as possible.
You'll be given the option at checkout to allow Murray's to make substitutions to your order in the event that an item is out of stock. Due to seasonal availability and supply limitations, we may need to substitute items within gift selections. We always compose gift selections with alternative ingredients of equal or greater quality.
SUPPLYING YOUR PERSONAL INFORMATION
Murray's Cheese collects information from you at several different points on our website in order to facilitate the delivery of services or the fulfillment of an order. There will be times, such as when placing an order, subscribing to a service, registering on the site, or requesting a catalogue, when we may request personal information such as your name, billing/shipping address, telephone number, e-mail address, credit card information, etc. It is solely your choice whether or not you provide this information, however, should you choose not to provide the information, we may be unable to process an order, fulfill a service, or display certain content on our website.
INTERNAL USE OF CUSTOMER INFORMATION
Murray's Cheese uses collected information for internal use such as analyzing trends and statistics, creation of your personalized "my account" section, and sending catalogues and newsletters by mail or e-mail.
EXTERNAL USE OF CUSTOMER INFORMATION
We use outside purveyors for some services such as shipping and credit card processing. In order to use these services we must provide them with some of your personal information. These companies work with us with the understanding that they are not permitted to retain, share, store or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese.
At times, we partner with third parties to provide specific services, such as sending our e-mail newsletters and mailing catalogues. When you sign up to receive newsletters or mailings, we will share names, or other contact information that is necessary for the third party to provide these services. These companies work with us with the understanding that they are not permitted to retain, share, store or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese.
This Web site takes precautions to protect your information.
When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.