Holiday Tips & FAQs
Holiday Order Deadlines
We are continuing to expect an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier this year, including FedEx, and we expect shipping dates to become unavailable earlier in 2023. We are also preparing for more frequent delays in transit. We highly recommend signing up for FedEx Delivery Manager to get the latest and FASTEST updates on your package once it leaves our facility (plus, it's free!)
We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday.
For assistance regarding your order, please contact our Customer Experience Team via phone (1-888-692-4339 ext. 7 / 1-212-243-3289), live chat, or email firstname.lastname@example.org
We are available Mon-Fri 9am to 6pm ET.
Holiday Department Hours
Our Customer Experience team is availabe Mon-Fri via phone, email, and live chat from 9am-6pm ET. CX will be closed on 11/23-11/24, 12/24-12/25, 12/31-1/1.
We will have CX assitance available on these days as well during the holiday season. All hours from 9am-6pm ET.
- 11/22 - Closing at 3pm ET; no orders shipped.
- 11/23-11/26 - Closed; shipping to resume on Fri 11/27.
- 12/22 - Closing at 3pm ET; last day to ship pre-holidays is 12/20.
- 12/25 - Closed; reopening on Mon 12/26.
- 12/29 - Closing at 3pm ET; last day to ship pre-NYE is 12/28.
- 12/30, 12/31, 1/1/24 - Closed; reopening on Tues 1/2.
- 11/22 - Closing early with reduced hours. Last delivery window is between 2pm-3pm.
- 11/23-11/26 - Closed; reopening on Mon 11/27.
- 12/22 - Closing early with reduced hours. Last delivery window is between 2pm-3pm.
- 12/25 - Closed; reopening on Tues 12/26.
- 12/29 - Closing early with reduced hours.
- 12/30, 12/31, 1/1/24 - Closed; reopening on Tues 1/2.
- 11/22 - Closing early with reduced office hours.
- 11/23-11/24 - Closed.
- 11/25 - Public classes open; no office hours.
- 11/26 - Public classes open; no office hours.
- 12/24-12/25 - Closed; reopening Tues 12/26.
- 12/31-1/1/24 - Closed; reopening Tues 1/2/24.
Yes! During checkout, you will be offered a calendar with available ship dates for your product and location. However, please be aware that due to capacity constraints during our peak shipping season, we may reschedule your order to ship within 3 business days of the selected ship date. You will always be contacted in advance if your shipping date is updated!
If you'd like a later ship date, contact our Customer Experience team via phone, email, or chat.
*Orders may be subject to item availability; certain limited items may not be available.
Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. Please reach out to our Customer Experience team for any questions about your club shipment.
When you subscribe, you’ll receive a confirmation email with a Welcome Letter (which can be printed or forwarded to your recipient if you’re sending a club as a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. The Welcome Letter will also have the gift message included if you're purchasing a club as a gift. Your first Monthly Club installment will ship the month following the date of subscription purchase--for example, if you sign up in November, your first delivery will be the December Monthly Club and so on. Read our Cheese Clubs FAQs for more information.
We recommend saving your credit card info to your account and setting it up as a default payment method to ensure monthly clubs keep on coming!
This year, we still expect to see an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier including FedEx, and we expect shipping dates to become unavailable earlier in 2023. We are also preparing for more frequent delays in transit, and expect to reschedule more shipments within a three-business day window of the selected arrival date to ensure prompt arrival. Murray's Cheese reserves the right to move orders as needed in these circumstances.
We highly recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday. We source cheeses – including fresh cheeses – with a minimum of two weeks optimal quality and ship with plenty of ice packs to ensure the package is cold for up to 72hrs in transit.
Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying) and we strongly encourage upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.
If you opt in to allow substitutions during checkout, and one of the items in your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the replacement item is less expensive than the original item, you will only be charged the price of the replacement item. If the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the item that is out of stock.
Unless specified otherwise, all cheeses sold by the pound are cut by hand into half-pound pieces. Special requests are welcome for items purchased in 2-pound increments or more by contacting us along with your order confirmation at least 48 business hours or more ahead of your estimated ship date. For whole wheels, you should contact our team regarding the approximate weight of a whole wheel for that particular cheese. *Note: each wheel varies slightly in weight and is subject to our honest pricing guarantee.
Unless otherwise stated, our promo codes and discounts are not applicable to Monthly Cheese Club Subscriptions, Multiple Business/Corporate/Concierge Gifts, Gift Cards, Classes, and Catering, which do not count towards order totals. Promo codes cannot be combined/stacked on a single order and cannot be redeemed on previously placed or already shipped orders. Unless otherwise stated, promo codes cannot be used at retail or restaurant locations. For our full list of promos and exclusions, visit our Coupons & Promos page.
If you have any issues placing your order with a discount code, please contact our Customer Experience team at email@example.com and we will be happy to assist. Only one discount code may be applied per order.
We suggest our customers unpack the order and refrigerate the items immediately. We recommend using the cheese paper we send most of our products in to store the cheese, or our specialty Cheese Paper Bags. The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Butcher paper or wax paper will also work! Since cheese ripens over time through its relationship with bacteria, yeast, and mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate.
Harder cheeses can stay fresh for up to 2-3 weeks in a crisper drawer when wrapped tightly and unopened, while softer cheeses may start to dry out after approximately 2 weeks.
Mold can also grow on the surface of firmer, aged cheeses during storage. White/blue mold indicates a cheese that’s benefited from some exposure to oxygen, and the cheese can be enjoyed after simply scraping the mold away with a knife. Most cheeses have mold on their rind from the natural aging process – mold is an essential ingredient, whose enzymes break down proteins and release delicious flavor! . It is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material.
Some black, red, or pink mold on the rind of a cheese is also common in the ageing process, but extensive molding in these colors, or mold that penetrates throughout the paste of a cheese may be an indication of spoilage. If you ever have any questions about the mold on your cheese, you can always send photos of the product to firstname.lastname@example.org and we can have our cheesemongers take a look!
We do not recommend freezing cheese as it damages the cellular integrity of the cheese. This process especially damages the texture of cheeses often making them mushy, watery, or rubbery.
Remember to always take your cheese out of the fridge one hour prior to serving, to allow its flavors to deepen by coming to room temperature!
If you're a business and looking to send multiple gifts to clients and colleagues, please contact our Gifting team at email@example.com to get started. The Gifting team will reach out within one business day to assist with order creation, shipping inquiries as well as invoices/receipts.
We do not claim to be an allergen-free facility. Gift cards may be the best bet in the event that your recipient has a severe reaction to certain food allergens. If you have any questions about a specific product, you're welcome to reach out to us via email firstname.lastname@example.org.
We offer digital gift cards in increments of $50, ranging from $50-$450.
Our digital gift cards will be sent via email.* If the order contains only a gift card, you will receive it within 30 minutes. If the order contains other items with a gift card, the gift card will be emailed one day prior to the delivery date selected in checkout. Murray’s Digital Gift Cards can be redeemed in the following ways:
On the Murray’s Cheese website
At Murray’s Cheese NYC retail locations
For Murray’s Cheese Classes
*If “Is this a gift?” is selected and the “Gift recipient email” is filled out, the gift card will be sent electronically to the gift recipient. If “Is this a gift?” is not selected, the gift card will be sent electronically to the purchaser's email, which can be forwarded to the gift recipient if desired.
Absolutely! Proceed to checkout and in Step 1 of the Information page, check the box that says "Is this a gift?" From there, fill out all of the fields. Please note: when adding the gift recipient email, that address will only be used for the purpose of communicating relevant order details or issues with delivery. Gift messages will not be visible on confirmation emails.
We are happy to add a gift message on your behalf (up to 48hrs prior to selected ship date) - simply reach out to email@example.com and include your order #, and the message to your recipient. You should always let a recipient know a perishable package is on its way- so that they can plan accordingly or make arrangements to have a neighbor refriegerate if they are unavailable to receive.
And don’t worry, the price of a gift is never visible to the recipient!
At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will display the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 25% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
We at Murray’s want you to get the highest quality cheese and charcuterie in the freshest condition possible. We always send our shipments with ice packs (and extra ice when needed) to ensure your package stays cold for up to 72hrs in transit. Please note that the delivery clock begins as soon as your package is picked up from us by FedEx, not when your order is placed. Shipping confirmation emails are typically sent by EOD/late evening. For the latest and quickest updates on your order once it leaves our facility, sign up for FedEx Delivery Manager.
Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying) and consider upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.
Depending on the contents of your order and the destination of your shipment, you'll be offered Priority Overnight, Standard Overnight, or Ground shipping at checkout.
Due to the perishable nature of our products, Priority Overnight shipping is strongly advised. If you're ordering only grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339 x7 or 1-212-243-3289) with special shipping questions or concerns.