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Murray's Support Center

ATTENTION:

FedEx anticipates local delays in NYC, the surrounding tristate area, and into the Northeast due to the winter storm blanketing this region. FedEx is committed to providing service to the best of their ability and will continue to do so in areas that are accessible. For the latest on your order, we recommend signing up for FedEx Delivery Manager (it's free). Please contact our Customer Experience team for any further assistance.

Contact Us

Let's chat cheese! We're here to help you discover your next favorite cheese, explore new offerings, and provide the customer support every cheese lover deserves. To speak to a qualified cheesemonger, contact us weekdays from 9:00 AM to 6:00 PM ET. If you need to make changes to your order, we're happy to assist. Please reach out via phone, email, or chat for any adjustments or cancellations.

At Murray's, we pride ourselves on the expert care we put into every order, handcutting and packing every delivery. Because of this extra TLC, we are unable to make any changes to your orders within 48 hours of shipping.

Pro tip: sign up for FedEx Delivery Manager to get the latest and FASTEST updates on your order once it ships (it's free!)

Customer Experience

MONDAY-FRIDAY 9:00 AM-6:00 PM ET
1-888-692-4339 EXT. 1 / 212-243-3289 EXT. 1
ORDERS@MURRAYSCHEESE.COM

Catering

MONDAY-FRIDAY 9:00 AM-5:00 PM ET
212-243-3289 EXT. 2 / CATERING@MURRAYSCHEESE.COM

Corporate & Concierge Gifting

MONDAY-FRIDAY 10:00 AM-6:00 PM ET
347-566-9206 / GIFTING@MURRAYSCHEESE.COM

Wholesale

MONDAY-FRIDAY 9:00 AM-6:00 PM ET
646-553-3484 / WHOLESALE@MURRAYSCHEESE.COM

Private Events & Classes

MONDAY-FRIDAY 11:00 AM-5:00 PM EASTERN
1-888-692-4339 EXT. 642 
events@murrayscheese.com / education@murrayscheese.com 

Vendor Inquiry

If you're interested in having Murray’s carry your products, follow the link below to our Vendor Inquiry Form. Our team will review and reach out if interested.

If you have any questions, please reach out to buying@murrayscheese.com 

Contact Us

The information below applies to orders placed on www.murrayscheese.com. Orders can be placed 24/7 on our website.

Shipping

Shipping Rates

 

  $0–$50 $50+ $100+ $150+ $250+
FedEx Ground $7 $7 $7 Free Free
FedEx Standard Delivery $20 $20 $25 $25 $30
FedEx Priority Delivery $25 $25 $30 $30 $35
  • Orders shipping to Alaska, Hawaii, and Puerto Rico require Priority FedEx shipping.
  • Shipping time for orders going to Alaska, Hawaii, and Puerto Rico may exceed one business day.
  • Ground shipping is expected by 8:00 PM local time.
  • Standard shipping is expected by 4:30 PM for businesses and 8:00 PM for residences. 
  • Priority shipping is expected by 10:30 AM for most businesses and by 12:00 PM for residences / 5:00 PM to some rural areas.

Depending on the contents of your order and the destination of your shipment, you'll be offered Ground, Standard, and/or Priority shipping at checkout. We also offer FedEx Saturday Delivery. If you're ordering harder cheeses or grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the only option offered to you.

Where Ground shipping can't deliver your order as quickly as we require, or where Ground shipping is not available for your location, we do not display Ground as a shipping option in the checkout process. 

For Saturday Priority delivery, choose Saturday as your delivery date and you'll be offered the premium service. We cannot ship on Saturday or Sunday, unless otherwise noted.

If desired, you can select a future delivery date during the checkout process. Please note that you are able to select a future date for your order for most products during checkout, but this is not an option for Monthly Clubs. Clubs are shipped according to a predetermined schedule.

During December and other peak periods, we require one additional day to process and deliver your order and will inform you of any unusual delays.

We ship all packages with Signature Release, so no signature is required. FedEx will leave your order at your door if you are not available to receive it. We cannot ship to PO boxes, APOs, FPOs, or locations outside the United States.

Please consult the map below to see if you are eligible for Ground shipping

Shipping

Shipping & Delivery Details

Murray's Cheese takes a day to receive and process your order. We reserve the right to move orders based on item availability.

Please remember that the delivery clock starts once the package is picked up from our location, not once the order is placed. Changes to orders must be requested at least 48 business hours prior to the ship date. Please review your order carefully. 

We take great care in cutting, preparing, and packing your order by hand to ship on the date you specify during checkout. Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays. (Ordering for arrival before to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated for about a week before enjoying.) Consider upgrading to 24-hour guaranteed Priority shipping for added peace of mind (and just $5 more) when timing is critical.

Murray’s wants you to get the highest quality cheese in the freshest possible condition. We use state-of-the-art packaging; every order is packed in a thermal-lined box with reusable food-friendly gel packs to ensure quality standards for 48-72 hours. If the ice packs have melted, your cheese and charcuterie should be fine, they will just need to be refrigerated upon arrival. We have partnered with FedEx to track our customers' packages as they travel across the country, taking the most direct route to get our products to you as quickly as possible.

You can always receive the latest updates on estimated arrival and track your order every step of the way by signing up for Delivery Manager at FedEx.com. If you have shipping related questions or concerns, please feel free to reach out to us to consult by phone or email prior to placing your order. Note: Your shipping confirmation email with tracking will be send out by EOD/late evening.

*FedEx Standard Delivery can be delivered within 1-2 days outside of the ground zone. Priority is preferred.

Product & Quality

THE QUALITY IS IN THE JOURNEY

The Cut Process

Every day, the expert cheese cutters at Murray’s Cheese select the perfect wheels and cut your cheese to order. Each order is cut inside of our state-of-the-art clean room. Cutting cheese at Murray’s is an art, not a science, so while your piece may be slightly over or slightly under what you ordered, you can rest assured that it was cut fresh just for you.

The Wrap Process

Your cheese is wrapped in our specially produced cheese paper. The paper is lined with a breathable layer to allow the cheese to continue maturing while en route to your door. The breathable paper prevents the cheese from being suffocated, but also prevents it from drying out.

State-of-the-Art Packaging

Every order is packed in a thermal-lined box with reusable, food-friendly gel packs to ensure quality standards for up to 72 hours. The goal is for the cheese to arrive to you cool to cold. If the ice packs have melted, your cheese and charcuterie should be fine and just need to be refrigerated upon arrival.

PRODUCT SUBSTITUTIONS

You'll be given the option at checkout to allow Murray's to make substitutions to your order in the event that an item is out of stock. Due to seasonal availability and supply limitations, we may need to substitute items within gift selections. We always compose gift selections with alternative ingredients of equal or greater quality.

Pricing & Policy

HONEST PRICING POLICY

At Murray's, cheeses offered in pieces smaller than a full wheel are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, the final cut pieces may vary a little in size and weight, just like in our cheese shops. While you shop our online store, you can request a weight, and we will show you the associated price for everything by the pound. On the day of shipping, we'll assemble your order and weigh each item to determine its final price. We believe you should only pay for what you're getting and guarantee that you'll always be charged for the actual weight of the products you're receiving.

Unless specified otherwise, all by-the-pound cheeses are cut by hand and shipped in half-pound (.5 lb.) pieces. Special requests are welcome for quantities of  2 pounds or more; simply place your order and reply to the confirmation email at least 48 business hours ahead of your estimated ship date. For whole wheels, please contact our team regarding the approximate wheel weight for that particular cheese. Each wheel varies slightly in weight and is subject to our honest pricing guarantee.

CREDIT CARD APPROVALS

When your order is placed, your card will be pre-authorized (a temporary hold) for the amount of your purchase. For orders containing any hand-cut items, the pre-authorization will include a 25% markup—this is not a charge and is only added to accommodate variation between the weight ordered and the actual weight fulfilled (see honest pricing policy above). This is only done due to rules set by payment processors. For example: if we pre-authorize the card for the exact weight ordered, but the actual cut weight ends up being slightly above that, we would not be able to process the payment, as final charges must be less than or equal to the initial authorization.

Your card is not actually charged until your order is shipped. At that time, cut-to-order items will be billed based on the exact weight fulfilled times the per-pound price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping.

Murray's accepts the following credit cards: Mastercard, Visa , Discover, and American Express. All prices are subject to change without notice. Website prices do not reflect the cost of delivery. We do not ship C.O.D. New York State sales taxes will automatically be added to any applicable purchase.

For any questions about the amount charged to your credit card, please contact our customer service team at 1-888-MY-CHEEZ ext. 7.

COUPONS & SALES

All coupons listed online and promotional pricing on our site are valid for online orders only and cannot be used at our retail locations, unless otherwise noted.

Monthly clubs, classes, corporate and concierge gifting orders, catering orders, dropship items, and gift cards do not qualify for promotions, unless otherwise noted.

GIFT CARDS

  • Digital Gift Cards can be purchased online and will be sent via email. These cards can be used for online purchases, at our NYC stores, for both in-person and virtual classes, and at our restaurant, Murray's Cheese Bar.
  • Our digital gift cards are sent immediately upon purchase. 
  • When using your gift card for an online purchase, add your gift card code in the box labeled "Gift card number" in the “PAYMENT” stage of the checkout process. 
  • Please note: Physical gift cards can only be purchased at our New York City stores.
  • Murray’s gift cards cannot be used at Kroger-owned locations. 
  • Discounts are not available on gift cards.

GIFT MESSAGES

A personalized gift note can be included with all of our products at no extra charge. You will be prompted to write a gift message when your online order is sent to a different name than the one used for purchase. Please be sure to include a signature!

GIFT RECEIPT POLICY

If the order is being shipped to a recipient other than the billing name, it will not include pricing on the packing slip included with the order.

RETURNS, REFUNDS, & EXCHANGES

For returns, refunds, and exchanges, please contact customer service within 24-48 hours of receipt.

Since our packages are perishable, we request that the recipient inspect each package immediately upon receipt and document any signs of spoilage or damage. At our discretion, we may require photo evidence of the product(s) you received to be sent to us via email before replacement product(s) are sent. If you can provide any photos of what you received, this would be very helpful. We will do everything possible to re-route orders for timely delivery but cannot guarantee success once the package is out of our custody.

Please be aware, Murray’s is not responsible for replacing damaged or otherwise compromised product due to the following:

  • Delayed deliveries due to weather or other "Acts of God".
  • Incorrect addresses. (* Please be sure to include apartment, suite or floor numbers, as needed.)
  • Delivered to specified address, yet package was stolen/wasn't received.
  • Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify the recipient of the pending arrival of perishables!
  • Package received but contents not refrigerated within 24 hours allowing for unnecessary spoilage (all boxes are clearly marked "Perishable").
  • Items that have been discarded without consultation or consumed.

MONTHLY CLUBS

For 3-, 6-, and 12-month clubs, your one-time charge includes the cost of membership and shipping charges.  

If you have purchased any of our monthly clubs as a gift, we will send you a welcome letter for your recipient so you can mail or present it as you wish.

Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. If you need to skip a shipment without reducing your total number of club fulfillments, or change the shipping address please call our customer experience team.

Please note: if you specify a ship date for your order during checkout, it will not apply to your Monthly Club selection. Items ordered in addition to the monthly club will ship with your first monthly club order.

Please reach out to our customer experience team for any questions about your club shipment by emailing orders@murrayscheese.com or calling toll-free at 1-888-MY-CHEEZ (888-692-4339) ext. 7.
Monthly Club FAQ

FAQ

Products
How do I create my own custom gift?

To place an order for a custom gift, all you need to do is add the items you'd like to your cart and then proceed to checkout. You can also use our Build Your Own Gift page. During checkout, after you enter a shipping address, you can select "Is this a gift?" and you will be able to enter a gift message, as well as sender and recipient information.

What gift packaging options do you offer?

For the protection of your cheeses and gourmet selections in transit, these items will be packed securely in our shipping carton. Items will not ship inside a tote bag if a tote is selected as part of the gift. If you purchase one of our Murray's Collections, we can pack that in our signature Deluxe Cooler if you add it to your order.

Do you offer gift cards? If so, how do they work?

We do offer gift cards for amounts of $50, $100, $150, $200, and $500. Our gift cards never expire, and they can be used at all of our retail and restaurant locations in New York City, as well as on our site. Our digital gift cards will be sent via email immediately after purchase. If you have any questions, please reach out to our customer service team via email, live chat, or phone.

How do I know what information to enter when using a gift card to make a purchase?

When using your gift card for an online purchase, add your gift card code in the box labeled "Gift card number” in the PAYMENT stage of the checkout process.

How do special cuts and substitutions work?

If you opt in to allow substitutions during checkout, and one of the items in your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the replacement item is less expensive than the original item, you will only be charged the price of the replacement item. If the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the item that is out of stock.

 

Unless specified otherwise, all cheeses sold by the pound are cut by hand into half-pound pieces. Special requests are welcome for items purchased in 2-pound increments or more by contacting us along with your order confirmation at least 48 business hours or more ahead of your estimated ship date. For whole wheels, you should contact our team regarding the approximate weight of a whole wheel for that particular cheese. *Note: each wheel varies slightly in weight and is subject to our honest pricing guarantee.

Are you Kosher?

No. None of our locations are Kosher, so once we process Kosher items at our facility, the items are no longer considered Kosher.

How should I store my cheese if I want it to last longer?

We suggest our customers unpack the order and refrigerate the items immediately. We recommend using the cheese paper we send most of our products in to store the cheese (butcher paper or wax paper will also work). The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Since cheese is mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate. Cheese is best stored in the bottom drawer or vegetable crisper in your fridge. In general, it’s better to buy small amounts of cheese for when you need it rather than trying to make a lot last a long time.

 

While harder cheeses can stay fresh for up to two to three weeks when wrapped tightly and unopened, fresh style cheeses are best consumed within a few days of opening. If your fresh cheese is packed in olive oil or brine, store any leftovers in the liquid and follow package instructions. All cheeses and meats are perishables—by definition they degrade over time—so we encourage our customers to enjoy the cheese while it's in peak condition!

Should I freeze my cheese if I want it to last longer?

We don't recommend our customers freeze their cheese because it can result in degradation of texture and flavor. We like to tell our customers that they should finish the items they receive within the first two weeks so there is little time for the items to spoil. And check out this article from Martha Stewart where a member of our caves team discusses which cheeses can be frozen and in what circumstances.

If my cheese has mold, does that mean the cheese is bad?

Not necessarily. White or blue mold that was not part of the original cheese indicates that the cheese has been exposed to oxygen, and the cheese can often be salvaged after removing the affected area. Some cheeses have natural mold on their rinds from the natural aging process of making the cheese. It's also common for cheeses that are wrapped in bark to accumulate mold on the wrapping material. Mold can also grow on the surface of harder, more aged cheeses during storage. This can usually be removed from the face of the cheese by scraping it off with the blunt side of a knife.

 

Most of the time, cheese spoilage will be hard to miss. The most common sign is a bitter, ammoniated smell or flavor. Many people believe that if cheese develops mold then it must immediately be thrown out. While this is true for softer cheeses like ricotta, mold cannot pierce deeply into non-spreadable cheeses. You can remove mold from those cheeses with a knife or even a damp towel. You can find tutorials on Youtube or Google if you are unsure of how to proceed.

 

Black, red, or pink mold usually indicates that the cheese has spoiled. If you see these indicators on a cheese you just received from us, please let us know as soon as possible, so we can address the problem. If you ever have any questions about the mold on your cheese, you can always send photos of the product to orders@murrayscheese.com, and we can have our product specialists take a look.

How do you source your products?

At Murray's, we value traditional and established methods of cheese production, as well as new methods that challenge the status quo. From name-protected products to new organic items, we do our best to source diverse products that taste incredible and are safe for the environment. We try to expand our product base with these principles in mind to compile a product line that we can be proud of, not only for its flavor, but also for its effects on our planet. If you have a product that you think would be a good fit, send us an email at buying@murrayscheese.com.

 

Please note that many of our products are imported from Europe and can show the European-style date format of "dd/mm/yyyy" vs the standard "mm/dd/yyyy" on products that are made in the US. If you have any questions on your order, please feel free to contact our Customer Experience team.

Shipping & Delivery
What are your shipping rates?

 

$0–$50

$50+

$100+

$150+

$250+

FEDEX GROUND

$7

$7

$7

FREE

FREE

FEDEX STANDARD DELIVERY

$20

$20

$25

$25

$30

FEDEX PRIORITY DELIVERY

$25

$25

$30

$30

$35

  • Orders shipping to Alaska, Hawaii, and Puerto Rico require Priority FedEx shipping.
  • Shipping time for orders going to Alaska, Hawaii, and Puerto Rico may exceed one business day.
  • Ground shipping is expected by 8:00 PM local time.
  • Standard shipping is expected by 4:30 PM for businesses and 8:00 PM for residences. 
  • Priority shipping is expected by 10:30 AM for most businesses and by 12:00 PM for residences / 5:00 PM to some rural areas.
When will my box arrive?

For all orders that aren't for monthly club subscriptions, the delivery date you select in checkout is the estimated day the order is scheduled to arrive. You will receive an email with tracking when it ships, so you can check your delivery's progress. This email should hit your inbox by EOD/late evening. For the latest and quickest updates on your order, we highly recommend signing up for FedEx Delivery Manager.

When do monthly clubs start?

If you purchase a monthly club subscription, you cannot select a delivery date. All monthly clubs start the month following your purchase. Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. If you need to delay your club, skip a month, or have any other questions regarding your club shipment, you can reach out to us via email at orders@murrayscheese.com or give us a call at 1-888-692-4339 ext. 1 and a customer service representative will be happy to help you.

What days of the week can you deliver?

For orders being shipped via FedEx, we can deliver the orders Tuesday through Saturday.

Do you ship internationally?

Unfortunately we don't have an exporting license, so we aren't able to ship items outside of the United States and its territories. We do ship to Puerto Rico.

Do you offer delivery from Murray’s Cheese Retail Stores?

We offer delivery through Mercato for select zip code locations near our retail stores in New York City.

 

Bleecker Street:

Mercato- Murray's Cheese West Village

 

Grand Central Market:

Mercato- Murray's Cheese Grand Central Market

 

Long Island City:

Mercato - Murray's Cheese Long Island City

Do you offer delivery for Murray’s Mac & Cheese or Murray’s Cheese Bar?

Murray’s Mac & Cheese:

We offer delivery and takeout. Visit the website for more information.

 

Murray’s Cheese Bar:

We offer delivery and takeout. Visit the website for more information.

Can you ship to PO boxes or APO/FPO addresses?

Unfortunately we don't ship to these types of addresses because FedEx doesn't allow it. If you'd like to discuss alternate options for shipping, please give us a call at 212-243-3289 ext. 1, and a customer experience associate will be happy to help.

Do you ship to Alaska, Hawaii, and Puerto Rico?

We are able to ship orders to these locations, but there is limited service. For orders going to Alaska, Hawaii, or Puerto Rico, you must select Priority. If you have a shipping address in one of these locations, you can give us a call at 212-243-3289 ext. 1, and our customer service team can check to see if we can ship to you.

What should I do if my delivery is late?

You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues.

If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team here.

General
How do I place gift orders for my business?

For multi-address orders, please complete the Gifting Order Form found here, or visit our Corporate & Concierge Gifting page and complete the Contact Us form found there. The gifting team will reach out within one business day to assist with order creation, shipping inquiries, and invoices/receipts. Otherwise, you will need to place each recipient’s order individually via web or phone call with a rep.

 

Please note that if you’d like to take advantage of a particular sale or promotion on the website, those orders should be placed online. (However, we are not able to provide invoices for orders placed independently. If you require invoices for business purposes, the best option is corporate and concierge gifting).

Do you have a wholesale department?

Yes! You may request consideration for an account, or learn more about our wholesale department at Murray's Wholesale page or email wholesale@murrayscheese.com . 

 

Catalogs are currently unavailable. To view our online gift catalog, please click here.

How do I subscribe to CheezE-mail?

You can easily subscribe to CheezE-mail by entering your email in the "Sign Up For CheezE-mail" field located at the bottom right corner of this webpage.

What should I do if I'm having trouble with the site or receiving order emails?

Are you using a mobile device or a tablet? Try switching from one to the other (using a tablet but switching to mobile, for example). Are you using Safari or another unsupported Internet browser? We recommend Google Chrome or Firefox for best results. Clearing your cache and browser history in your browser settings can help too. We also recommend being logged into your profile when placing an order to ensure you receive proper communication from us. If you don't see an order confirmation email, be sure to check your spam/junk folders before placing another order in case our emails end up there. Adding us to your contacts can help alleviate missing email communication as well.

Will my order be sent with any prices or billing information?

All of our orders are set up to not include pricing. The only information about billing that can be found on the order slip is the billing address for the order on the invoice.

What is your honest pricing policy?

At Murray's, our cheeses are cut by hand to provide the freshest product. While we strive to be as accurate as possible, the final cut pieces may vary a little in size and weight, just like in our cheese shops. While you shop our online store, you can request a weight, and we will show you the associated price for everything by the pound. When you place your order, your card will be pre-authorized for an additional 25% markup—this is not a charge and is only added to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we'll assemble your order and weigh each item to determine its final price. Nothing is charged until the order ships. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within hours following the actual charge at the time of shipping. We believe you should only pay for what you're getting and guarantee that you'll always be charged for the actual weight of the products you're receiving.

Do you have a way to notify recipients for monthly clubs?

Yes! Once you place your order for a monthly club, a welcome letter will be sent to your address with the club information. This will be addressed to the recipient; you can forward the email along so the recipient is aware of the gift they will receive. In the letter, the type of club, length of club, delivery schedule, and gift message will be included. Contact information will be included in case the recipient needs to make adjustments to their order, i.e. changing an address or delivery schedule.

How do I find out a gift card balance?

In the PAYMENT stage of checkout, you can enter your gift card number in the field titled Add a Gift Card and then click Check Balance.

 

You can also send us an email to orders@murrayscheese.com with a picture of the back of the card where the numbers are visible or give us a call at 212-243-3289 ext. 1, and a representative can look it up for you.

What is your privacy policy?

The privacy and security of our customers is very important to us.

Supplying Your Personal Information: Murray's Cheese collects information from you at several different points on our website in order to facilitate the delivery of services or the fulfillment of an order. There will be times, such as when placing an order, subscribing to a service, registering on the site, or requesting a catalog, when we may request personal information such as your name, billing/shipping address, telephone number, email address, credit card information, etc. It is solely your choice whether or not you provide this information. However, should you choose not to provide the information, we may be unable to process an order, fulfill a service, or display certain content on our website.

Internal Use of Contact Information: Murray's Cheese uses collected information for internal use such as analyzing trends and statistics, creation of your personalized "my account" section, and sending catalogs and newsletters by mail or email.

External Use of Customer Information: We use outside purveyors for some services such as shipping and credit card processing. In order to use these services, we must provide them with some of your personal information. These companies work with us with the understanding that they are not permitted to retain, share, store, or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese. At times, we partner with third parties to provide specific services, such as sending our email newsletters and mailing catalogs. When you sign up to receive newsletters or mailings, we will share names or other contact information that is necessary for the third party to provide these services. These companies work with us with the understanding that they are not permitted to retain, share, store, or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese.

External Links: The Murray's Cheese website contains links to the websites of our partners. Please be aware that anything that is linked to a website other than murrayscheese.com does not adhere to our privacy policy and we are not responsible for the privacy policies of the websites of our partners. This privacy statement applies solely to information collected by this website.

Security: This website takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.

View our detailed privacy policy.

What are your Terms & Conditions of Use?

Please see below our following terms & conditions of use for the website, SMS & Mobile and Gift Cards:

What should I do if I'm having trouble logging in or resetting my password?

If you're having trouble logging in to your account or resetting your password, you can email us at orders@murrayscheese.com or give us a call at 212-243-3289 ext. 1 from 9:00 AM-6:00 PM ET Monday-Friday, and a customer service representative will be able to update your account and give you access. If you need to place the order before the end of the day to ensure the order is entered on time, and there isn't anyone around to answer your call, we suggest placing the order with an alternative email address. You can also always leave a message, and a rep will assist you as soon as they are available.

 

If you have forgotten your password, click on MY ACCOUNT on the upper right hand side of the homepage, and you'll see a prompt to log in to your account. Click the FORGOT PASSWORD link, and we will email you instructions to reset your password. 

 

If you are logged in, you can change your password on the PROFILE page of your account.

What is your discount code policy?

Our discount codes will not work on gift cards, classes, corporate or concierge gifting orers, catering, dropship items, or monthly clubs unless otherwise noted. Discount codes cannot be combined on a single order and cannot be redeemed on previously placed orders. If you have any issues placing your order with a discount code, you can always give us a call at 212-243-3289 ext. 1, and we will be happy to place the order over the phone with you. For more information, please visit our Coupons and Promotions page.