Frequently Asked Questions


At Murray’s Cheese we believe our role serving food to our customers and the community during this time is a critical one. Our single focus is to ensure the health, safety, and wellbeing of our customers, our employees, and our communities while continuing to provide evolving access to exceptional cheese.

With the safety of our customers, communities, and our teams in mind, we have taken the following steps to keep our employees and communities safe:

Murray’s Retail Stores, Restaurants, & Fulfillment Centers:
  • We have worked diligently to safely expand our capacity to service more customers who shop our website for direct-to-home deliveries.
  • We have implemented social distancing measures at all of our locations and are actively limiting the number of customers inside our stores and restaurants.
  • Hand sanitizer is available for customer use at the entrance to all our retail and dining locations.
  • We have suspended active sampling and demo events in our retail locations.
  • Physical barriers have been installed to protect customers and team members at our retail stores and operating locations.
  • All customers and Murray’s staff are required to wear face coverings while shopping in our stores or dining at our restaurants to protect the health and safety of our teams and communities.

Murray’s Team Safety:
  • Every Murray’s location has a team of dedicated Health and Safety Proctors responsible for overseeing the implementation of our safety plans.
  • All Murray's locations have set occupancy limits to better facilitate social distancing.
  • All team members are required to wear face masks while working in any Murray’s facility unless they are on break and seated with 6ft distance from all other team members, or while eating/drinking.
  • Team members have mandatory daily health check screenings in all operating locations.
  • All team members receive ongoing training and updates on maintaining a healthy and safe work environment.

Murray’s Corporate Office:
  • Team members who have jobs based in our corporate headquarters are required and set-up to work from home as long as their job allows.
  • The office spaces are actively being used to give our on-site teams more space for break time and mealtime at socially safe distances while at work.

We’re closely following the guidelines and recommendations of the Center for Disease Control (CDC), New York Forward, and the city of New York and will continue to evolve and update our plans daily, proactively communicating with all of our teams, and doing all that we can to prevent further spread of the virus.

Our businesses are still open, and our teams are eager to help you find the things you need. We will continue to maintain practices that keep the health, wellbeing, and safety of our communities and the Murray’s family as our top priority.


If you missed the gift message section and placed your order without the message, you can send a reply email to the order confirmation you receive for the order and ask to include the enclosed gift message in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.