Frequently Asked Questions


Murray’s dedication to our customers and the communities we serve has always been our top priority, from our New York City shops to our friends around the world. Our primary focus at this time is your health and safety, as well as that of our teams. As we monitor the ongoing situation around coronavirus (COVID-19), we are taking careful measures to ensure the wellbeing of our customers while continuing to provide exceptional cheese experiences. As we continue to follow our existing practices for safe food handling, clean dining and shopping environments, we are taking extra safety precautions to ensure heightened food safety, sanitation and hygiene practices throughout all of our stores and facilities in New York City.

Heightened food safety practices:

  • All employees who handle the foods we sell are trained to handle food in a sanitary manor.
  • All food preparation at our retail stores and fulfillment center is done in a food safe environment, in compliance with all local food safety regulations.
  • All equipment is washed and sanitized in-between shifts and whenever a surface becomes soiled.
  • All employees are required to put on clean uniforms and wash/sanitize their hands.
  • Employees in food production are required to wash/sanitize hands regularly and wear gloves when handling food products.

Store Conditions & Hygiene:

  • Active food sampling in our NYC stores has been suspended temporarily. We will continue to reevaluate as more information becomes available.
  • Work areas are cleaned and sanitized multiple times a day, including cashier stations, credit card machines, customer counters, workstations and phones
  • Restrooms are cleaned and sanitized frequently and are checked to make sure supplies, including soap, paper towels, and hand sanitizer, are always full
  • Shelves are cleaned and sanitized when restocking
  • Computers are sanitized during each shift, including keyboards, monitors, mice, etc.
  • Disinfectant wipes are available for customers to use to sanitize their shopping basket
  • Shopping baskets are sanitized regularly by our team
  • Handheld devices are sanitized frequently

Our customers have always been our number one priority. We will continue to monitor the data and recommendations from the CDC and World Health Organization and update our practices as needed.


If you missed the gift message section and placed your order without the message, you can send a reply email to the order confirmation you receive for the order and ask to include the enclosed gift message in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.