Frequently Asked Questions

General

1-888-MY-CHEEZ Ext. 7 | Weekday Hours: 9:00 AM to 6:00 PM Eastern
Email: orders@murrayscheese.com
At Murray's we value traditional and established methods of cheese production as well as new methods that challenge the status quo. From name protected products to new organic items, we do our best to make sure the process is safe for our consumers, as well as being safe for our environment. We try to expand our product base with these principles in mind to compile a product line that we can be proud of, not only by how it tastes, but its effect on our planet in the long term. If you have a product that you think would be a good fit, then you can send us an email to buying@murrayscheese.com.
Yes, absolutely! Murray's specializes in custom gifts for clients and employees for any size. Our corporate gifts are handled by our own corporate client specialist and can be made to the specifications of your business. Here for more information on our corporate gifts, follow the link below: https://www.murrayscheese.com/business-gifts. Still have questions? You can reach out to our corporate gifting specialist at Gifting@murrayscheese.com.
To request a catalog, all you need to do is send an email to Info@murrayscheese.com with your full shipping address. Put "Catalog Request" in the subject line, and a customer service rep will respond and let you know that they have sent out the catalog. Normally the catalog will take around a week to reach its destination. In the meantime, you can check out our online catalog: https://www.murrayscheese.com/murrays-gift-guide
You can easily subscribe to the CheezE-mail by filling out your information in the following link: https://www.murrayscheese.com/cheezemail You can also subscribe by entering your email in the "Sign Up For CheezE-mail" field located at the bottom right hand corner of this webpage.
All you need to do is click the "unsubscribe from this list" link at the bottom of the email and you should be all set!
If you are having trouble logging into your account or resetting your password, you can email us at orders@murrayscheese.com or give us a call at 212-243-3289 x7 from 9am-6pm EST M-F and a customer service representative will be able to update your account and give you access. If you need to place the order before the end of the day to ensure the order is entered on time and there isn't anyone around to answer your call/fulfill your request, we suggest placing the order with an alternative email address.
The privacy and security of our customers is very important to us.
Supplying Your Personal Information: Murray's Cheese collects information from you at several different points on our website in order to facilitate the delivery of services or the fulfillment of an order. There will be times, such as when placing an order, subscribing to a service, registering on the site, or requesting a catalogue, when we may request personal information such as your name, billing/shipping address, telephone number, e-mail address, credit card information, etc. It is solely your choice whether or not you provide this information, however, should you choose not to provide the information, we may be unable to process an order, fulfill a service, or display certain content on our website.
Internal Use of Contact Information: Murray's Cheese uses collected information for internal use such as analyzing trends and statistics, creation of your personalized "my account" section, and sending catalogues and newsletters by mail or e-mail.
External Use of Customer Information: We use outside purveyors for some services such as shipping and credit card processing. In order to use these services we must provide them with some of your personal information. These companies work with us with the understanding that they are not permitted to retain, share, store or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese. At times, we partner with third parties to provide specific services, such as sending our e-mail newsletters and mailing catalogues. When you sign up to receive newsletters or mailings, we will share names, or other contact information that is necessary for the third party to provide these services. These companies work with us with the understanding that they are not permitted to retain, share, store or use your information for any purpose aside from assisting in your customer transaction with Murray's Cheese.
External Links: The Murray's Cheese website contains links to the websites of our partners. Please be aware that anything that is linked to a website other than murrayscheese.com does not adhere to our privacy policy and we are not responsible for the privacy policies of the websites of our partners. This privacy statement applies solely to information collected by this Web site.
Security: This Web site takes precautions to protect your information. When our registration/order form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected with the customary encryption software used in the ecommerce industry - SSL.
View our detailed privacy policy.
Yes! Learn more about our wholesale department at https://www.murrayscheese.com/wholesale

Services

Since we ship perishables, we don't offer returns. However, we would be happy to offer full or partial reshipments/refunds for any of the following situations:
  • Wrong items were shipped
  • Items were missing from the order
  • Items were damaged/spoiled
  • Items were shipped without proper insulation/ice packs
  • FedEx lost package in transit
  • FedEx failed to complete shipment in 48 hrs from shipping date
  • FedEx delivered the order to the wrong address
We accept MasterCard, Visa, American Express and Discover. We also accept Murray's Cheese gift cards! To pay with a gift card, just enter the corresponding gift card number that can be found using the images pointing them out on the payment page of checkout.
Absolutely! You can add a gift message to your order on the first page of checkout labeled "gift options". There you will need to click on the box next to the "Add a gift message" option and a box will appear where you can enter your own message. Please note that gift messages have a maximum number of 300 characters INCLUDING SPACES.


If you missed the gift message section and placed your order without the message, you can send a reply email to the order confirmation you receive for the order and ask to include the enclosed gift message in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.
All of our orders are set up to not include pricing. The only information about billing that can be found in the order is the Billing address for the order on the invoice. All cheeses are shipped without prices included so there isn't anything to worry about!
Yes! Once you place your order for a monthly club, a welcoming letter will be sent to your address with the club information. This will be addressed to the recipient and can be sent over via email so they are aware of the gift they will receive. In the letter the type of club, length of the club, the delivery schedule, as well as the gift message will be included. Also contact information will be included in case the recipient needs to make adjustments to their order i.e. changing an address or delivery schedule.
Our discount codes will not work on gift cards, cheese classes, or monthly clubs unless otherwise noted. If you have any issues placing your order with a discount code, you can always give us a call at 212-243-3289 x7 and they will be happy to place the order over the phone with you.
You can either send us an email to orders@murrayscheese.com with a picture of the back of the card where the numbers are visible, or you can give us a call at 212-243-3289 x7 and a representative can look it up for you.

Products

To place an order for a custom gift, all you need to do is add the items you'd like to your cart and then proceed to checkout. This will bring you to the "Gift Options" page where you can add a gift crate and message to your order. Once you select the gift crate option, the items will automatically be sent in the wooden crate and your custom gift is all set!
Our most popular gift packaging option we offer is our Wooden Gift Crate for $15. We also have tote bags that we can ship the items in with special requests. To ship the items in a tote bag, first make sure the tote bag is included in the initial order, then send an email replying to the order confirmation asking the items to be sent in the bag. Once we receive the request and update the order to reflect the accommodation, a customer service representative will respond and let you know the request is complete.
We do offer gift cards for $50, $100, $150, $200, and $500. We also can create custom amount gift cards with special requests. Due to a website upgrade, we aren't able to process gift card orders successfully so we ask that you give us a call at 212-243-3289 x7 so we can take the order over the phone. Our gift cards NEVER EXPIRE and they be used at all of our retail locations in Manhattan as well as our site. The cards also can be used when scheduling classes and events.
When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate" and follow the instructions depicted below and the available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to put in a credit/debit card to charge the remaining amount.
If you opt in for substitutions in checkout and one of the items on your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the item is less expensive, then you will only be charged the price of the substitution; if the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the missing item.
No, unfortunately none of our locations are Kosher. Once we process Kosher items at our facility the items are no longer considered Kosher.
We suggest our customers to unpack the order and refrigerate the items. We recommend using the cheese paper we send most of our products in to store the cheese. The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Since cheese is mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate.
No, we don't recommend our customers to ever freeze cheese because it can result in degradation of the texture and flavor. We like to tell our customers that they should finish the items they receive within the first two weeks so there is little time for the items to spoil. All cheeses and meats are perishables, by definition they will degrade over time so we encourage our customers to enjoy the cheese while it's in the best condition.

Mold

Not necessarily. White/blue mold indicates that the cheese has been exposed to oxygen and the cheese can often be salvaged after removing the affected area. Some cheeses have natural mold on their rind from the natural aging process of making the cheese. Also it is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material. Mold can also grow on the surface of harder more aged cheeses during storage. This can usually be removed from the face of the cheese by scraping it off with the blunt side of a knife.

Black/red/pink mold usually indicates that the cheese has spoiled. If you see these indicators, please let us know as soon as possible so we can address the problem. If you ever have any questions about the mold on your cheese, you can always send photos of the product to orders@murrayscheese.com and we can have our product specialists take a look.

SHIPPING

$0-$50$50+$100+$150+$250+
Ground$7$7$7FREEFREE
1 Day Air*$20$20$25$25$30
Messenger**$25$25$25$25$25
  • Priority Delivery (by 10:30 AM to most U.S. addresses, delivery by 5 PM to remote areas) is $5 additional.*
  • Messenger orders must be placed by phone by 3pm the day before delivery to give our team time to process the order. Messenger orders are cut and delivered the same day. We offer service for most addresses in Manhattan.**
  • Alaska and Hawaii will have a surcharge of $15 added to the shipping cost.
For all orders that aren't for monthly club subscriptions, the delivery date you select in check out will be the day the order is scheduled to arrive. We ship all perishable items for one day shipping so you will receive an email with tracking the day before it's delivered so you can track its progress.
If you purchase a monthly club subscription, the delivery day that you select in checkout DOESN'T MATTER. All monthly clubs start the month following your purchase. Unless told otherwise, Cheese of the Month is sent to arrive on the second Thursday of the month, and all the other clubs are sent out for delivery on the third Thursday of the month. If you need an order to be expedited or delayed, you can reach out to us via email at orders@murrayscheese.com or you can give us a call at 212-243-3289 x7 and a customer service representative will be happy to help you to the best of their ability.
At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will show you the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 20% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
For orders being shipped via FedEx, we can have the orders arrive on Tuesday-Saturday. Only orders going to NYC via messenger can be delivered on Monday, and they also can be delivered on any weekday. Unfortunately messengers can't be scheduled for Saturday or Sunday deliveries.
Unfortunately we don't have an exporting license so we aren't able to ship items outside of the USA and its territories.
Unfortunately we don't ship to these types of addresses since FedEx doesn't allow it. If you'd like to discuss alternate options for shipping, please give us a call at 212-243-3289 x7 and a customer experience associate would be happy to help.
We are able to ship orders to these locations but there is limited service. If you have a shipping address in one of these locations, you can give us a call at 212-243-3289 x7 and our customer service team can check to see if your address is within our one day shipping zone.
For shipments going to the NYC area, we offer a same day messenger service for $25. We will need to receive all the details for the order (including billing information) by noon to get the order processed and delivered by 7PM. To place these orders, you can give us a call at 212-243-3289 x7 and our customer service team will be happy to process your request!