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Holiday Tips and Frequently Asked Questions

Holiday Order Deadlines



We are continuing to expect an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier this year, including FedEx, and we expect shipping dates to become unavailable earlier in 2022. We are also preparing for more frequent delays in transit.

We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday.

NYC Retail, Dining & Dept Hours


Hours are subject to change. Please call or email any of our locations for confirmation if you plan on visiting!

  • Bleecker:
  • 10AM-8PM (7 Days/Week)
  • Delivery through Mercato
  • Thanksgiving Week: 9AM-8PM
  • CLOSED THANKSGIVING DAY
  • Open 10AM-8PM on Nov 25th
  • Christmas Week: 9AM-8PM
  • Christmas Eve: 9AM-6PM
  • CLOSED CHRISTMAS DAY
  • New Year's Eve: 10AM-6PM

  • Grand Central:
  • Mon-Fri 8AM-8PM | Sat-Sun 11AM-5PM
  • Order for delivery through Mercato
  • CLOSED THANKSGIVING DAY
  • Open 8AM-8PM on Nov 25th
  • CLOSED CHRISTMAS DAY (12/25) AND BOXING DAY (12/26)
  • CLOSED NEW YEAR'S DAY (1/1) AND FOLLOWING DAY (1/2)


  • Catering, Corporate Gifting, Events & Education
  • Catering - limited hours on 11/23
  • Corporate Gifting and Events closed 11/23
  • ALL DEPTS CLOSED ON THANKSGIVING DAY AND WEEKEND (11/25-11/27)
  • Corporate Gifting - limited hours on 12/23
  • Catering - limited hours on 12/23 and Christmas Eve
  • Events & Education OPEN Fri 12/23, CLOSED CHRISTMAS EVE
  • ALL DEPTS CLOSED ON CHRISTMAS DAY AND FOLLOWING DAY (12/26)
  • Events & Education OPEN Fri 12/30, CLOSED NYE/NYD/FOLLOWING DAY (1/2)
  • Corporate Gifting - limited hours on 12/30
  • Catering with limited hours on 12/30 and 12/31, CLOSED ON NYD AND FOLLOWING DAY (1/2)

  • Long Island City:
  • Open 12PM-9PM (Mon-Fri)
  • Open 11AM-9PM (Sat-Sun)
  • Order for delivery through Mercato
  • Thanksgiving Week: Mon-Wed 10AM-9PM
  • CLOSED THANKSGIVING DAY
  • Open 12PM-9PM on Nov 25th
  • Christmas Week: 10AM-9PM
  • Christmas Eve: 10AM-6PM
  • CLOSED CHRISTMAS DAY
  • New Year's Eve: 10AM-6PM

  • Murray's Cheese Bar:
  • Open 12PM-9PM (Mon-Fri)
  • Open 11AM-9PM (Sat-Sun)
  • Daily Takeout/Delivery & Indoor/Outdoor Dining
  • Order Delivery
  • November 23rd: 12PM-6PM
  • CLOSED THANKSGIVING DAY
  • Christmas Eve: 12PM-6PM
  • CLOSED CHRISTMAS DAY
  • New Year's Eve: 12PM-6PM

We at Murray’s want you to get the highest quality cheese and charcuterie in the freshest condition possible. We always send our shipments with ice packs (and extra ice when needed) to ensure your package stays cold for up to 72hrs in transit. Please note that the delivery clock begins as soon as your package is picked up from us by FedEx, not when your order is placed.

Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying) and consider upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.

Depending on the contents of your order and the destination of your shipment, you'll be offered Priority Overnight, Standard Overnight, or Ground shipping at checkout.

Due to the perishable nature of our products, Priority Overnight shipping is strongly advised. If you're ordering only grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339 x7) with special shipping questions or concerns.
If you're a business and looking to send multiple gifts to clients and colleagues, please download our Gifting Order Form Click Here, and send it back to us at gifting@murrayscheese.com to get started. The Gifting team will reach out within one business day to assist with order creation, shipping inquiries as well as invoices/receipts.
Absolutely! You can add a gift message to your order on the first page of checkout labeled "Gift Options". There you will need to click on the box next to the "Add a gift message" option and a box will appear where you can enter your own message (just delete the pre-entered message and replace with your own!) Please note that gift messages have a maximum number of 300 characters including spaces. Note: Gift messages will not be visible on confirmation emails.

We are happy to add a gift message on your behalf (up to 48hrs prior to selected ship date) - simply reach out to orders@murrayscheese.com and include your order #, and the message to your recipient. You should always let a recipient know a perishable package is on its way- so that they can plan accordingly or make arrangements to have a neighbor refriegerate if they are unavailable to receive.


And don’t worry, the price of a gift is never visible to the recipient!
Yes! During checkout, you will be offered a calendar with available ship dates for your product and location. However, please be aware that due to capacity constraints during our peak shipping season, we may reschedule your order to ship within 3 business days of the selected ship date. You will always be contacted in advance if your shipping date is updated! Please note that for delivery dates beyond 60 days or more, we cannot accept PayPal as a form of payment and you will be prompted at checkout to choose a different method.

*Orders may be subject to item availability; certain limited items may not be available.

Select Trufflin', Olympia Provisions, and Callie’s Biscuits items will be fulfilled by the producer, and may arrive up to one week later than the selected arrival date. You will receive a separate tracking number for producers that ship from an alternate facility outside of Murray’s.
Our monthly clubs are shipped the second and third week of each month. Shipping confirmations are generally sent by the end of the first week of the month. Please reach out to our Customer Experience team for any questions about your club shipment.

When you subscribe, you’ll receive a confirmation email with a Welcome Letter (which can be printed or forwarded to your recipient if you’re sending a club as a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. The Welcome Letter will also have the gift message included if you're purchasing a club as a gift. Your first Monthly Club installment will ship the month following the date of subscription purchase--for example, if you sign up in November, your first delivery will be the December Monthly Club and so on. Read more on our Monthly Clubs FAQs for more information Click Here.

We recommend saving your credit card info to your account and setting it up as a default payment method to ensure monthly clubs keep on coming!
This year, we still expect to see an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier including FedEx, and we expect shipping dates to become unavailable earlier in 2022. We are also preparing for more frequent delays in transit, and expect to reschedule more shipments within a three-business day window of the selected arrival date to ensure prompt arrival. Murray's Cheese reserves the right to move orders as needed in these circumstances.

We highly recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday. We source cheeses – including fresh cheeses – with a minimum of two weeks optimal quality and ship with plenty of ice packs to ensure the package is cold for up to 72hrs in transit.

Please allow plenty of time for your cheese to arrive at least a day ahead of any events or holidays to avoid added delays (ordering for arrival closer to your event doesn't impact the quality of the cheese you receive, since your items can be safely refrigerated around a week in advance before enjoying) and we strongly encourage upgrading to 24hr guaranteed Priority shipping for added peace of mind when timing is critical.
We suggest our customers unpack the order and refrigerate the items immediately. We recommend using the cheese paper we send most of our products in to store the cheese, or our specialty Cheese Paper Bags. The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Butcher paper or wax paper will also work! Since cheese ripens over time through its relationship with bacteria, yeast, and mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate.

Harder cheeses can stay fresh for up to 2-3 weeks in a crisper drawer when wrapped tightly and unopened, while softer cheeses may start to dry out after approximately 2 weeks.

Mold can also grow on the surface of firmer, aged cheeses during storage. White/blue mold indicates a cheese that’s benefited from some exposure to oxygen, and the cheese can be enjoyed after simply scraping the mold away with a knife. Most cheeses have mold on their rind from the natural aging process – mold is an essential ingredient, whose enzymes break down proteins and release delicious flavor! . It is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material.

Some black, red, or pink mold on the rind of a cheese is also common in the ageing process, but extensive molding in these colors, or mold that penetrates throughout the paste of a cheese may be an indication of spoilage. If you ever have any questions about the mold on your cheese, you can always send photos of the product to orders@murrayscheese.com and we can have our cheesemongers take a look!

We do not recommend freezing cheese as it damages the cellular integrity of the cheese. This process especially damages the texture of cheeses often making them mushy, watery, or rubbery.

Remember to always take your cheese out of the fridge one hour prior to serving, to allow its flavors to deepen by coming to room temperature!
Unless otherwise stated, our promo codes and discounts are not applicable to Monthly Club Subscriptions, Multiple Business/Corporate/Concierge Gifts, Gift Cards, Classes, and Catering, which do not count towards order totals. Excludes select dropship products from Olympia Provisions, Callie's Biscuits, and Trufflin'. Promo codes cannot be combined/stacked on a single order and cannot be redeemed on previously placed orders. Unless otherwise stated, promo codes cannot be used at retail or restaurant locations. For our full list of promos and exclusions, visit our Promos page.

If you have any issues placing your order with a discount code, please contact our Customer Experience team at orders@murrayscheese.com and we will be happy to assist. Only one discount code may be applied per order.
You'll be given the option at checkout to allow Murray's to make substitutions to your order in the event that an item is out of stock. Due to seasonal availability and supply limitations, we may need to substitute items within gift selections. We always compose gift selections with alternative ingredients of equal or greater quality. If the item is less expensive, then you will only be charged the price of the substitution; if the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the missing item.

Unless specified otherwise, all cheeses sold by the pound are cut by hand into half-pound pieces, special requests are welcome for items purchased in 2 lbs increments or more by contacting us along with your order confirmation at least 48 business hours or more ahead of your estimated ship date. For whole wheels, you should contact our team regarding approximate weight of a whole wheel of that particular cheese. *Note: each wheel varies slightly in weight and is subject to our honest pricing guarantee.
At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will display the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 25% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
We do not claim to be gluten-free facility. Gift cards may be the best bet in the event that your recipient has a severe allergy to certain food allergens. If you have any questions about a specific product, you're welcome to reach out to us via email orders@murrayscheese.com.
Digital gift certificates are available for sale on our website in set increments of $50, $100, $150, $200, and $500. You can also purchase digital gift certificates in custom amounts by calling us at 1-888-692-4339 ext. 7 or emailing orders@murrayscheese.com. Gift cards can be used for online purchases, classes, and in our New York City retail shops and restaurants. Digital Gift Cards will be sent via email one day prior to the delivery date selected in checkout. If you need it sooner, just ask! Send us an email, a chat, or give us a call. Physical gift cards can only be purchased at our NYC stores.

To use a gift certificate for payment online:

When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate," and follow the instructions. The available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to add a credit/debit card to charge the remaining amount. Unless otherwise stated, promo codes/discounts aren't available on gift cards.

If a gift recipient email address is not provided, gift cards will be sent electronically to the purchaser's email. This can be printed out or forwarded to the gift recipient if desired. You can add your gift recipient’s email address in the “Shipping Address” stage of checkout and scrolling down to the “Gift Recipient Email Box.”