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Holiday Tips and Frequently Asked Questions

Holiday Order Cutoffs


Thanksgiving:
11/25 Monday
3:00PM EST

Christmas:
12/22 Sunday
3:00PM EST

New Year's Eve:
12/29 Friday
3:00PM EST

Bleeker Store Holiday Hours


  • Thanksgiving week:
  • Monday-Saturday: 8AM-9PM
  • Sunday: 9AM-8PM
  • Closed Thanksgiving Day

  • Christmas Week:
  • 12/22 Sunday: 9AM-8PM
  • 12/23 Monday: 8AM-9PM
  • 12/24 Tuesday (Christmas Eve): 8AM-6PM
  • Closed Christmas Day
  • 12/26-28: 8AM-9PM

  • New Year’s Week:
  • 12/29 Sunday: 9AM-8PM
  • 12/30 Monday: 8AM-9PM
  • 12/31 Tuesday: 8AM-9PM
  • Closed New Year’s Day
Monger Tip: Order early! Beat the holiday rush and store your cheese at home.
As we get closer to the holidays, ship days become limited, and transit problems and weather can cause delays.
Skip the stress and get your Murray’s ahead of time.



We at Murray’s want you to get the highest quality cheese and charcuterie in the freshest condition possible. Our cheese is taken from our caves, cut-to-order and wrapped in wax paper the very morning it sent out to you. We always send our shipments overnight with ice packs, and extra ice when needed. Our packages ship via FedEx, who watches each of your packages as they travel through the country to make sure they always stay cool and take the most direct route to get to you as quickly as possible.

Depending on the contents of your order and the destination of your shipment, you'll be offered One Day, Two Day or Ground shipping at checkout. Due to the perishable nature of our products, One Day shipping is advised. If you're ordering harder cheeses or grocery items, you may be offered 2 Day or Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339) with special shipping questions or concerns.
Please download our Gifting Order Form HERE, and send it back to us at gifting@murrayscheese.com to get started.
Absolutely! You can add a gift message to your order on the first page of checkout labeled "gift options". There you will need to click on the box next to the "Add a gift message" option and a box will appear where you can enter your own message. Please note that gift messages have a maximum number of 300 characters INCLUDING SPACES.

If you missed the gift message section and placed your order without the message, you can send a reply email to the order confirmation you receive for the order and ask to include the enclosed gift message in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.

And don’t worry, the price of a gift is never visible to the recipient.
Yes! However, we maintain a three-day window during which your order may be delivered, so please be aware of that when selecting your desired delivery date.

Dropship items will ship out of an alternate facility, and will arrive within two days of the desired delivery date.
The Classic Cheese of the Month and Monger's Picks of the Month will arrive the second Thursday of the month. The Murray's Munchies of the Month, Perfect Pair of the Month and Cheese Board of the Month will arrive on the third Thursday of the month.

When you subscribe, you’ll receive a confirmation email with a welcome letter (which can be printed or forwarded if you’re sending a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. Your first Monthly Club installment will ship the month following the date of subscription--for example, if you sign up in January, your first delivery will be the February Monthly Club.Read more on our Monthly Clubs here.
We have a three-day delivery window, so take note of when your event is, and plan to have it delivered at least three days before. We suggest ordering earlier when possible, especially during the holidays--beat the rush and store your cheese until the event. Don’t worry if you’re ordering fresh cheeses, they’ll remain in great quality if stored in the fridge upon receiving.
We suggest our customers unpack the order and refrigerate the items immediately. We recommend using the cheese paper we send most of our products in to store the cheese, or our specialty Cheese Paper Bags. The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Since cheese is mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate.

We also suggest buying cheese in larger chunks, and keeping it inside the crisper drawer in your refrigerator. Harder cheeses can stay fresh for up to a week or more, while softer cheeses should only be stored for a few days at most before enjoying.

If your cheese has mold, take note of its color. White/blue mold indicates that the cheese has been exposed to oxygen and the cheese can often be salvaged after removing the affected area. Some cheeses have natural mold on their rind from the natural aging process of making the cheese. Also it is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material. Mold can also grow on the surface of harder more aged cheeses during storage. This can usually be removed from the face of the cheese by scraping it off with the blunt side of a knife.

Black/red/pink mold usually indicates that the cheese has spoiled. If you see these indicators, please let us know as soon as possible so we can address the problem. If you ever have any questions about the mold on your cheese, you can always send photos of the product to orders@murrayscheese.com and we can have our product specialists take a look.

Remember to always take your cheese out of the fridge one hour prior to serving!
Our discounts and promo codes will not work on gift cards, cheese classes, or monthly clubs unless otherwise noted. If you have any issues placing your order with a discount code, you can always give us a call at 212-243-3289 x7 and we will be happy to place the order over the phone with you. Only one discount code may be applied per order.
If you opt in for substitutions in checkout and one of the items on your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the item is less expensive, then you will only be charged the price of the substitution; if the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the missing item.
At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will display the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 25% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
To request a catalog, all you need to do is send an email to Info@murrayscheese.com with your full shipping address. Put "Catalog Request" in the subject line, and a customer service rep will respond and let you know that they have sent out the catalog. Normally the catalog will take around a week to reach its destination. In the meantime, you can check out our a digital version of the Murray's Gift Guide.
Gift cards are available for sale on our website in set increments of $50, $100, $150, $200, and $500. You can also purchase gift cards in custom amounts by calling us at 888-692-4339 ext. 7. Gift cards can be used for online purchases, classes, and in our New York City retail shops and restaurants.

When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate," and follow the instructions. The available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to put in a credit/debit card to charge the remaining amount.
Unfortunately, we do not place store orders through our website. If you would like to place an order for in-store pickup, please call our retail locations directly and a monger will be happy to help you.

Grand Central: (212) 922.1540

Bleecker: (212) 243.3289
Gift cards are available for sale on our website in set increments of $50, $100, $150, $200, and $500. You can also purchase gift cards in custom amounts by calling us at 888-692-4339 ext. 7. Gift cards can be used for online purchases, classes, and in our New York City retail shops and restaurants.

When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate," and follow the instructions. The available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to put in a credit/debit card to charge the remaining amount.