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Holiday Tips and Frequently Asked Questions

Holiday Order Deadlines



The COVID-19 Pandemic has driven an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier including FedEx, and we expect shipping dates to become unavailable earlier in 2020. We are also preparing for more frequent delays in transit.

We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday.

Thanksgiving:
Order by 11/22 Sunday
11:59 PM PST

Christmas:
Order by 12/22 Tuesday
11:59 PM PST

New Year's Eve:
Order by 12/29 Tuesday
11:59 PM PST

NYC Retail Store & Dining Hours


Currently, our Murray's Cheese Bar and Murray’s Mac & Cheese locations are available to host up to ten people for socially safe indoor dining. All guests must have their temperature taken with an infrared thermometer before entering, and at least one member from each party will be asked to provide a name and telephone number for contact tracing.

  • Bleecker:
  • 11AM-7PM (7 Days/Week)
  • Access limited to one customer at a time
  • Delivery through Mercato

  • Long Island City:
  • 12PM-8PM (7 Days/Week)
  • Limited to 3 customers at a time
  • Order for delivery through Mercato
We at Murray’s want you to get the highest quality cheese and charcuterie in the freshest condition possible. We always send our shipments overnight with ice packs, and extra ice when needed.

Depending on the contents of your order and the destination of your shipment, you'll be offered Priority Overnight, Standard Overnight, or Ground shipping at checkout.

Due to the perishable nature of our products, Priority Overnight shipping is advised. If you're ordering only grocery items, you may be offered Ground. Finally, if you're ordering very heavy items like pickles or large cheese boards, Ground may be the ONLY option offered to you. You can always call us (1-888-692-4339 x7) with special shipping questions or concerns.
Please download our Gifting Order Form HERE, and send it back to us at gifting@murrayscheese.com to get started.
Absolutely! You can add a gift message to your order on the first page of checkout labeled "Gift Options". There you will need to click on the box next to the "Add a gift message" option and a box will appear where you can enter your own message. Please note that gift messages have a maximum number of 300 characters including spaces.

If you missed the gift message section and placed your order without the message, please send a reply to your order confirmation email, and provide the gift message to include in your order. Once the request is fulfilled, a customer service representative will respond and notify you if they were able to add the message.

And don’t worry, the price of a gift is never visible to the recipient!
Yes! During checkout, you’ll be offered a calendar with available ship dates for your product and location. However, please be aware that due to capacity constraints during our peak shipping season, we may reschedule your order to ship within 3 business days of the selected ship date. You’ll always be contacted in advance if your shipping date is updated!

Select Boska, Olympia Provisions, and Callie’s Biscuits items will be fulfilled by the producer, and may arrive up to one week later than the selected arrival date.
The Classic Cheese of the Month and Cheesemonger's Picks of the Month will arrive the second Thursday of the month. The Cheese Board of the Month, Perfect Pair, and American Cheese of the Month will arrive on the third Thursday of the month.

When you subscribe, you’ll receive a confirmation email with a Welcome Letter (which can be printed or forwarded if you’re sending a gift), which will provide you with an overview of the Monthly Clubs program and information about the incredible deliveries you’ll be receiving. Your first Monthly Club installment will ship the month following the date of subscription--for example, if you sign up in January, your first delivery will be the February Monthly Club. Read more on our Monthly Clubs here.
The COVID-19 Pandemic has driven an unprecedented surge in the number of packages flowing through the networks of every major shipping carrier including FedEx, and we expect shipping dates to become unavailable earlier in 2020. We are also preparing for more frequent delays in transit, and expect to reschedule more shipments within a three-business day window of the selected arrival date to ensure prompt arrival.

We recommend placing holiday orders for Thanksgiving, Christmas, and New Years to arrive at least one week prior to the holiday. We source cheeses – including fresh cheeses – with a minimum of two weeks optimal quality, so that they can be ordered early and kept in refrigeration, and so that you can have peace of mind you’ll have great cheese for the holidays!
We suggest our customers unpack the order and refrigerate the items immediately. We recommend using the cheese paper we send most of our products in to store the cheese, or our specialty Cheese Paper Bags. The cheese paper helps cover the items and stop them from drying out, while also allowing the cheese to breathe. Since cheese ripens over time through its relationship with bacteria, yeast, and mold, it's a living thing! If you cut off air circulation to the cheese, you can actually cause it to suffocate and spoil at a faster rate.

Harder cheeses can stay fresh for up to 2-3 weeks in a crisper drawer when wrapped tightly and unopened, while softer cheeses may start to dry out after approximately 2 weeks.

Mold can also grow on the surface of firmer, aged cheeses during storage. White/blue mold indicates a cheese that’s benefited from some exposure to oxygen, and the cheese can be enjoyed after simply scraping the mold away with a knife. Most cheeses have mold on their rind from the natural aging process – mold is an essential ingredient, whose enzymes break down proteins and release delicious flavor! . It is common for cheeses that are wrapped in bark to accumulate mold on the wrapping material.

Some black, red, or pink mold on the rind of a cheese is also common in the ageing process, but extensive molding in these colors, or mold that penetrates throughout the paste of a cheese may be an indication of spoilage. If you ever have any questions about the mold on your cheese, you can always send photos of the product to orders@murrayscheese.com and we can have our cheesemongers take a look!

Remember to always take your cheese out of the fridge one hour prior to serving, to allow its flavors to deepen by coming to room temperature!
Our discounts and promo codes do not apply to gift cards, classes, monthly clubs, multi-gift corporate orders, or select items shipped directly from their producer unless otherwise noted. If you have any issues placing your order with a discount code, please contact our Customer Experience team at orders@murrayscheese.com and we will be happy to assist. Only one discount code may be applied per order.
If you opt in for substitutions in checkout and one of the items on your order is out of stock, a Murray's cheesemonger will add a similar item to replace it. If the item is less expensive, then you will only be charged the price of the substitution; if the replacement item is more expensive than the original, we will only charge you for the price of the original item that is out of stock. If an item in your order is out of stock and you didn't opt in for subs, then we will send the order without the missing item.
At Murray's, our cheeses are cut by hand to provide only the freshest product. While we strive to be as accurate as possible, just like in our stores the final cut pieces may vary a little in size and weight. While you shop, you can request a weight and we will display the associated price for everything priced by the pound. When you place your order, your card will be authorized for an additional 25% markup in order to accommodate variation between the weight ordered and the actual weight fulfilled. On the day of shipping, we assemble your order and weigh each item to determine its final price. At the time of final billing, it may appear as though there are two charges if the pre-authorization has not yet cleared from your statement. The majority of pre-authorizations clear within a matter of hours following the actual charge at the time of shipping. We believe you should pay for what you're getting, and guarantee that you'll always pay the price for the actual weight of your products.
To request a catalog, all you need to do is send an email to Info@murrayscheese.com with your full shipping address. Put "Catalog Request" in the subject line, and a customer service rep will respond and let you know that they have sent out the catalog. Normally the catalog will take around a week to reach its destination. In the meantime, you can check out our a digital version of the Murray's Gift Guide.
Digital gift certificates are available for sale on our website in set increments of $50, $100, $150, $200, and $500. You can also purchase digital gift certificates in custom amounts by calling us at 1-888-692-4339 ext. 7 or emailing orders@murrayscheese.com. Gift cards can be used for online purchases, classes, and in our New York City retail shops and restaurants.

To use a gift certificate for payment online:

When checking out on the "Payment" page, click the drop down option labeled "Add a Gift Certificate," and follow the instructions. The available balance on the card will be deducted from the order total. If the order costs more than the amount on the card, you will need to add a credit/debit card to charge the remaining amount.