SYSCO FAQS
WHO OR WHAT IS MURRAY'S CHEESE?
If you haven’t had the pleasure of meeting us yet, we are a landmark NYC cheese shop offering the best selection of cheese, meat and grocery items, backed by the convenience and service of a company many times our size. Or as we like to say: small but mighty! We work with some of the best restaurants here in NYC and across this great country. Read on for your one-stop information guide. If at the end you still have questions, just get in touch with us at sysco@murrayscheese.com.
HOW ARE YOUR PRODUCTS PACKAGED?
All of our products are either wrapped in our Murray’s branded cheese paper or the product’s original packaging, which may be paper or plastic. Our skilled and experienced production team takes extra care to pack our products properly in order to keep them safe during their journey. Boxes are filled with a puffy insulated liner, followed by several ice packs to keep everything nice and cold.
WHAT IS THE TYPICAL TURNAROUND TIME?
All of our Chef Ex orders are received through a supply-chain management system called iTrade. We offer overnight delivery from the time that we receive the order. Orders that arrive to Murray’s through iTrade before noon are shipped out via Fed Ex. (e.g., If an order is received after 12 noon it is shipped out the following day.) However, if the following day happens to be a Friday it will not be shipped out until Monday. We realize that receiving your product in a timely manner is of utmost importance. Please feel free to contact us should you have any questions or concerns about the status of your order.
WHAT IF FED EX IS NOT ABLE TO MAKE THE DELIVERY?
When Fed Ex is unable to make a delivery, your MA receives an email notification from Fed Ex. This prompts them to call Fed Ex and request that they re-attempt delivery later that same day. We do our very best to make sure that the package gets there. Unfortunately, there are unforeseen circumstances like mechanical errors and when that happens there is no notification. The bright side to that is you or your MA can file a claim with Fed Ex. Weather related issues on the other hand, are not something that Fed Ex covers.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR WARM?
If you receive product that is damaged or warm, we ask that you take pictures of the damaged cheese, or in the case of temperature, use a thermometer to take the temp, and contact us immediately. Please do not throw out any product or packaging until we’ve had an opportunity to assess the situation. Pictures of both the product and packaging help us to determine what course of action is in order.
HOW CAN I GET MORE INFORMATION ABOUT YOUR PRODUCTS?
What a great question! We are pretty big cheese nerds here at Murray’s and nothing delights us more than educating people about cheese. Just ask us. We’re currently working on creating more comprehensive product sheets for you and for our website. Feel free to check us out at www.murrayscheese.com/wholesale. And in the meantime please feel free to contact us. Additionally, if you’d like to stay on top of products, get usage suggestions, or just get general cheese info, please sign up to receive our monthly newsletter at sysco@murrayscheese.com and type “Newsletter” in the subject heading.